HVAC Service Technician

KEP Electric; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

IES is seeking an HVAC Service Technician in Cincinnati, OH to support HVAC operations, ensure quality workmanship, and meet customer expectations on installation, service, replacement, or operational objectives.

The role requires 2–4 years of experience, a high school diploma or equivalent, and ability to work on-site with safety compliance. Travel to job sites may be required; candidates must pass background checks and communicate effectively with customers and teams.

Qualifications

• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines effectively.
• Knowledge of HVAC systems, tools, equipment, and applicable codes preferred.
• Proficiency in Microsoft Office Suite and applicable systems.
• Strong customer service and relationship-building skills.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Responsibilities

• Perform assigned HVAC-related duties and responsibilities in support of departmental and company objectives.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Coordinate effectively with internal departments, customers, subcontractors, and vendors as required.
• Maintain accurate records, documentation, and reporting related to assigned responsibilities.
• Support process improvement initiatives and operational efficiency efforts.
• Communicate professionally and effectively both verbally and in writing.
• Assist leadership and team members with daily operational activities.
• Ensure quality standards and customer expectations are consistently met.
• Perform additional duties as assigned.

Skills

Organizational skills

Analytical skills

Problem-solving

Communication skills

Independent & collaborative

Detail-oriented

Multitasking

HVAC knowledge

Customer service

Pre-employment screening ability

English proficiency

Education

High School Diploma or GED

HVAC certifications preferred

Tools

Microsoft Office Suite

Field software

CRM systems

Job description

Position Overview

The HVAC Service Technician is responsible for supporting HVAC operations, maintaining quality workmanship, ensuring customer satisfaction, and contributing to the successful execution of installation, service, replacement, or operational objectives while collaborating effectively with internal teams, customers, vendors, and field personnel.

General Job Description

The HVAC Service Technician is responsible for supporting HVAC operations, maintaining quality workmanship, ensuring customer satisfaction, and contributing to the successful execution of installation, service, replacement, or operational objectives while collaborating effectively with internal teams, customers, vendors, and field personnel.

Primary Responsibilities

• Perform assigned HVAC-related duties and responsibilities in support of departmental and company objectives.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Coordinate effectively with internal departments, customers, subcontractors, and vendors as required.
• Maintain accurate records, documentation, and reporting related to assigned responsibilities.
• Support process improvement initiatives and operational efficiency efforts.
• Communicate professionally and effectively both verbally and in writing.
• Assist leadership and team members with daily operational activities.
• Ensure quality standards and customer expectations are consistently met.
• Perform additional duties as assigned.

Minimum Education

None

Minimum Years Of Experience

2-4

Specific Qualifications

Required Skills and Abilities

• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines effectively.
• Knowledge of HVAC systems, tools, equipment, and applicable codes preferred.
• Proficiency in Microsoft Office Suite and applicable systems or software.
• Strong customer service and relationship-building skills.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Education/Experience

• High School Diploma or GED preferred.
• Previous experience related to hvac service technician ii responsibilities preferred.
• HVAC industry experience preferred.
• Equivalent combination of education and experience may be considered.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.

Physical Requirements

• Sit, stand, walk, climb, bend, and computer use.
• Hand movements, including typing and equipment operation.
• Travel as required to support project and operational needs.
• Stand, walk, climb ladders and stairs, kneel, bend, stoop, crouch, crawl, reach, and lift throughout the workday.
• Sit for extended periods while driving to and between job sites.
• Work on active job sites, indoors and outdoors, including attics, crawlspaces, and confined or elevated spaces, with exposure to varying weather, construction noise, dust, and other job site conditions.
• Wear safety gear such as Personal Protective Equipment.
• Maintain dependable transportation and consistent, reliable attendance to meet customer service and operational needs.
• Ability to exercise sound judgment and make independent decisions within established company policies and procedures.
• Ability to work overtime, modified schedules, or occasional weekends as business needs require.
• Communicate in person, by phone, and electronically, including on a tablet, smartphone, and other office technology.
• Perform all work on-site and in person; this is not a remote or hybrid position.
• Lift, carry, push, and pull at least 50 pounds.

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.

License Required

Yes

Job Locations

US-OH-Cincinnati

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One - and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO Statement

EEO & Aff…

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

E-Verify Information/ Información sobre E-Verify

Right to Work/Ley de Derecho al Trabajo

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