Customer Service Dispatcher - HVAC

IES Residential; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

401K plan with Employer Contribution

Paid Time Off

Paid Life Insurance

Medical Coverage options

Job summary

IES Residential is seeking a Customer Service Dispatcher in Austin, TX to coordinate service schedules and dispatch field personnel. The role supports daily operations, communicates with customers, and ensures timely service delivery.

The candidate should have 2–4 years of dispatch or scheduling experience, strong organizational skills, and proficiency in MS Office and dispatch software. This full-time position requires the ability to multitask and work collaboratively across teams.

Qualifications

• High school diploma or GED preferred; relevant dispatch/customer service experience beneficial.
• 2–4 years in dispatch, scheduling, or operations roles preferred.
• Strong organizational and communication skills; ability to multitask in a fast-paced environment.
• Proficiency with MS Office and dispatch software; customer-focused with problem-solving abilities.

Responsibilities

• Coordinate daily dispatch operations and support service and field activities.
• Schedule and dispatch field personnel, technicians, drivers, or crews based on priorities.
• Monitor schedules and service requests to ensure timely completion.
• Communicate with customers regarding appointments and service updates.
• Maintain dispatch records, reports, and documentation.

Skills

Organization

Communication

Problem-solving

Multitasking

Detail-oriented

Scheduling coordination

Independent work

MS Office

Dispatch software

Customer service

Education

High school diploma or GED

Tools

Dispatch or scheduling software

Microsoft Office

Job description

General Job Description Position Overview

The Customer Service Dispatcher is responsible for coordinating service schedules, dispatching field personnel, and supporting daily operations to ensure timely response and operational efficiency. This role works closely with customers, field personnel, vendors, and leadership to coordinate service activities, maintain communication, and support daily operational needs.

Primary Responsibilities

• Coordinate daily dispatch operations and support service and field activities.
• Schedule and dispatch field personnel, technicians, drivers, or crews based on operational needs and priorities.
• Monitor schedules, job progress, and service requests to ensure timely completion of assignments.
• Communicate with customers regarding appointments, delays, service updates, and operational concerns.
• Coordinate with leadership, vendors, subcontractors, and internal departments regarding operational needs and scheduling adjustments.
• Review and maintain accurate dispatch records, reports, schedules, and operational documentation.
• Assist with resolving scheduling conflicts and operational issues in a timely and professional manner.
• Monitor field activity and provide operational support to improve workflow efficiency and customer satisfaction.
• Ensure compliance with company policies, procedures, and operational standards.
• Maintain professionalism and effective communication throughout all customer and operational interactions.
• Perform additional duties as assigned.

Minimum Education

None

Minimum Years of Experience

2-4

Specific Qualifications Required

• Strong organizational and time management skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Strong problem-solving and decision-making skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Strong attention to detail and operational awareness.
• Ability to coordinate schedules, field operations, and service requests efficiently.
• Strong customer service and conflict resolution skills.
• Ability to work independently while collaborating effectively across teams and departments.
• Proficiency in Microsoft Office and dispatch or scheduling software systems.
• Ability to remain calm and make sound decisions under pressure.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Education/Experience

• High school diploma or GED preferred.
• Previous dispatching, scheduling, customer service, or operations experience preferred.
• Experience coordinating field operations or service activities preferred.
• Experience using dispatch, scheduling, or operational software systems preferred.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.

Physical Requirements

• Communicate in person, by phone, radio, and through email.
• Work in a typical office environment, sitting at a desk and performing prolonged computer work, with occasional standing, walking, bending, and reaching.
• Maintain dependable transportation and consistent, reliable attendance to meet customer service and operational needs.
• Ability to exercise sound judgment and make independent decisions within established company policies and procedures.
• Ability to work overtime, modified schedules, or occasional weekends as business needs require.

License Required

Yes

Job Locations

US-TX-Austin

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States. Our commitment to our employees is reflected by our actions: Safety is Priority One - and our record shows it

Benefits

• Competitive Pay
• 401K plan with Employer Contribution Match
• Paid Time Off
• Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO Statement

Equal Employment Opportunity

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law.

"Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminacion en el Lugar de Trabajo es Ilegal Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance. IES Participates in E-Verify/IES participa en el programa E-Verify E-Verify Information/ Informacion sobre E-Verify English/Espanol Right to Work/Ley de Derecho al Trabajo English/Espanol

Eligibility & Compliance

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.