HVAC Dispatch Specialist | Fast-Growth Phoenix

Yellowstone Local; Anthem (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Yellowstone Local is seeking an on-site dispatcher in Anthem, AZ to coordinate residential HVAC service teams. You will match technicians to jobs, manage daily schedules, and ensure prompt customer responses across phone, email, and online channels.

Join a fast-growing HVAC company and help maintain a high standard of service with efficient operations, detailed records, and proactive communication with customers and technicians.

Qualifications

• Minimum of 2 years in the home services industry.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving skills with a customer-first mindset.
• Residential HVAC experience preferred.
• Experience dispatching multiple field technicians preferred.
• Familiarity with routing software or GPS mapping tools preferred.
• Experience tracking dispatch performance metrics and KPIs preferred.
• Proficiency with ServiceTitan is required.

Responsibilities

• Dispatch residential HVAC service technicians using ServiceTitan by matching technicians to jobs based on skillset, workload, and customer needs.
• Coordinate daily technician schedules to maximize productivity and maintain an efficient service board.
• Monitor incoming service requests from phone, email, and online channels to ensure prompt customer response.
• Serve as the primary point of contact between customers and field technicians with confirmations, ETAs, and schedule updates.
• Communicate job details, customer notes, and routing updates to technicians throughout the day.
• Maintain a service board scheduled at least three days in advance, adapting to emergencies and changing priorities.
• Complete 10-to-Close check-ins with technicians to ensure proper documentation before closing.
• Follow up on customer estimates to support team performance and revenue goals.
• Maintain dispatch records, technician assignments, and customer communications within ServiceTitan.
• Prepare daily dispatch reports and communicate operational updates to leadership.
• Identify opportunities to improve scheduling efficiency, technician utilization, and the overall customer experience.

Skills

2 years experience

Organizational skills

Communication skills

Prioritization

Customer-first mindset

Tools

ServiceTitan

Job description

Yellowstone Local is seeking an on-site dispatcher in Anthem, AZ to coordinate residential HVAC service teams. You will match technicians to jobs, manage daily schedules, and ensure prompt customer responses across phone, email, and online channels.

Join a fast-growing HVAC company and help maintain a high standard of service with efficient operations, detailed records, and proactive communication with customers and technicians.