Dispatcher

Energy Serv

Naperville (IL)

On-site

USD 28,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability & Term Life Insurance

Matching 401k benefits

Training & development, growth

Paid Holidays

Paid Time Off (PTO)

Job summary

Energy Services Air Conditioning & Heating Company in Naperville, IL is hiring HVAC Duct Cleaners to join our growing team. Pay range is $20–$23 per hour with commission potential, and evening availability is required.

Your duties include converting incoming calls into booked service appointments, prioritizing calls by importance, and responding to customer requests while promoting the brand. The role offers ongoing training, development, and growth opportunities, plus competitive benefits.

Qualifications

Previous customer service experience.
Strong attention to detail.

Responsibilities

Convert incoming customer calls into booked service appointments.
Prioritize calls according to importance and urgency.
Respond to customer requests, resolving issues and promoting the brand.
Schedule appointments with clients using the right tech/right call guidelines.
Data entry into the computer system to track calls and client information as necessary.
Receive emergency and non-emergency calls and record significant information as necessary.
Monitor field technicians in order to effectively prioritize their schedules and use of time.
Schedule appointments with clients using the right tech/right call guidelines.

Skills

Customer service

Attention to detail

Job description

Overview

Energy Services Air Conditioning & Heating Company

For nearly 50 years, Energy Services has been a trusted name in residential plumbing and home comfort—known for quality work, professionalism, and long‑term careers. We’re hiring HVAC Duct Cleaners to join our growing team and help us continue delivering service homeowners can rely on.

Pay Range:$20–$23 per hour with commission potential

Must have evening availabilty!

What You Get

Medical, Prescription, Dental, Vision
Disability & Term Life Insurance
Matching 401k benefits
On-going training & development, & growth opportunities
Paid Holidays
Paid Time Off (PTO)

What You'll Do

Convert incoming customer calls into booked service appointments.
Knowledgeably prioritize calls according to importance and urgency
Respond to customer requests, resolving issues and promoting the brand.
Schedule appointments with clients using the right tech/right call guidelines
Data entry into the computer system to track calls and client information as necessary
Receive emergency and non-emergency calls and record significant information as necessary
Knowledgeably prioritize calls according to importance and urgency
Monitor field technicians in order to effectively prioritize their schedules and use of time
Schedule appointments with clients using the right tech/right call guidelines
Data entry into the computer system to track calls and client information as necessary

What You Need