Dispatcher - CSR - Admin

Time Savers Heating & Cooling LLC; Loveland (OH); In loco; USD 25.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid holidays

Vacation package

Paid time off (PTO)

Retirement program

Entry-level on-the-job training

Descrizione del lavoro

Time Saver Heating & Cooling is seeking an entry-level Dispatcher - CSR - Admin to support our Loveland, OH team. The role handles calls, schedules appointments, maintains dispatch boards, and helps customers with service needs, while building strong client relationships.

The position offers full-time hours, a family-friendly environment, and on-the-job training, with benefits including health insurance, holidays, vacation, PTO, and retirement options.

Competenze

• High school diploma or equivalent.
• Ability to use Microsoft Office products.
• Customer service skills.
• Experience in administrative or customer service position preferred but not required.

Mansioni

• Answer incoming calls to schedule or reschedule appointments.
• Maintain the dispatch board and inform technicians to maximize efficiency.
• Debrief technicians and follow up with customers after service calls.
• Manage maintenance agreements including billing, scheduling, renewals, and contracts.
• Assist with emails, financing, leads, parts orders, data entry, and marketing tasks.

Conoscenze

Data entry

Customer service

Time management

Microsoft Office

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

WHY YOU SHOULD JOIN OUR TEAM

We are a family-oriented company that values its employees. We pay our Dispatcher - CSR - Admin a competitive wage of $18.00 - $23.00/hour, depending on experience.

• competitive health insurance package
• paid holidays
• vacation package
• paid time off (PTO)
• retirement program
• entry-level position on-the-job training

Plus, we make it easy to apply with our initial quick mobile-optimized application.

ABOUT TIME SAVERS HEATING & COOLING

At Time Saver Heating & Cooling, we have over 33 years of experience in residential and commercial heating and air conditioning. We install and service gas furnaces, oil furnaces, heat pumps, air conditioners, boilers, ductless systems, and indoor air quality systems for residential use. Our goal is to provide reliable quality service for all our customers' needs. With expert technicians and professional installations, we will fix it right the first time!

As a family-oriented company, we truly appreciate our valued employees. We enjoy a relaxed atmosphere with easy processes set in place to keep us organized. In addition to excellent benefits and perks, we offer a supportive work environment!

ARE YOU A GOOD FIT?

Ask yourself: Can you effectively manage various tasks? Are you organized and attentive to detail? Do you enjoy data entry? Are you service-oriented? Do you have top-notch time management skills? If so, consider applying for this entry-level Dispatcher - CSR - Admin assistant position.

YOUR LIFE AS A DISPATCHER - CSR - ADMIN

This entry-level administrative dispatch position is full-time and typically works in our office from 7:30 AM – 3:30 PM Monday – Friday.

As a Dispatcher - CSR - Admin, you are the cornerstone of our company. You answer incoming phone calls to schedule or reschedule appointments as well as help customers with anything else they may need. Your friendly voice is a welcoming first impression as our clients reach out for HVAC services. Using your excellent customer service skills, you build a great rapport with each client. Because you invest time in having a thorough knowledge of our services, you confidently answer client questions.

You schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. Keeping everything organized, you maintain the dispatch board and keep our technicians informed. After each service call, you debrief technicians and follow up with customers. You enjoy completing these happy calls, but if complaints occur, you use your customer service skills to quickly resolve the situation. When dispatching our technicians, you accurately relay necessary information. If complaints occur, you use your customer service skills to quickly resolve the situation.

In addition to your dispatch duties, you maintain the maintenance agreements, including billing, scheduling, renewals, and new contracts. You also respond to emails, process customer financing, contact sales leads, order parts, and complete data entry. Beyond these responsibilities, you'll contribute to the growth of our company by managing our social media accounts, engaging with our online community, and assisting with marketing initiatives and promotions. This is a great opportunity for someone who enjoys variety in their day, thrives in a fast-paced environment, and loves building strong relationships with clients while taking pride in being part of a team that makes a difference. You love working directly with our clients and take pride in the part you play in our company!

WHAT WE NEED FROM YOU

• High school diploma or equivalent
• Ability to use Microsoft Office products
• Customer service skills

Experience in an administrative or customer service position is preferred but not required. Knowledge of the HVAC industry would be a plus. If you can meet these requirements and perform this entry-level administrative dispatch job as described above, we would be happy to have you as part of our team!

Location: 45140