HVAC Dispatch Coordinator — In-Office, Day Shift

Aksarben Heating, Air Conditioning, Plumbing; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance available after 31 days

Low-cost medical (as low as $5/week)

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment with strong 팀

Career growth opportunities within a

Job summary

Aksarben Heating, Air Conditioning, Plumbing in Omaha is seeking a highly organized Dispatcher to coordinate daily scheduling for residential HVAC service technicians. This fast-paced, in-office role focuses on efficient dispatch, routing, and customer scheduling across ARS's national network.

Successful candidates will have prior dispatch or scheduling experience, proficiency with Microsoft Office and multi-line phone systems, and knowledge of local geography for routing.

Qualifications

• Experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support routing and scheduling.
• Must report daily to the office; no remote work available.
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling

Call center experience

Microsoft Office

Multi-line phone systems

Tools

Microsoft Office

Phone systems

Job description

Aksarben Heating, Air Conditioning, Plumbing in Omaha is seeking a highly organized Dispatcher to coordinate daily scheduling for residential HVAC service technicians. This fast-paced, in-office role focuses on efficient dispatch, routing, and customer scheduling across ARS's national network.

Successful candidates will have prior dispatch or scheduling experience, proficiency with Microsoft Office and multi-line phone systems, and knowledge of local geography for routing.