HVAC Dispatcher — Keep Techs Moving & Customers Informed

GSM Services; Gastonia (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Health Insurance

Dental and Vision Insurance

401(k) Retirement Plan

Profit Sharing Program

Life Insurance

Short-Term Disability Coverage

Company Vehicle

Branded Uniforms

Company-Paid Training & Professional •

Tuition Reimbursement

Apprenticeship Opportunities

Recruitment Incentive Bonus Program

Gym Membership Program

Health & Wellness Program

Job summary

GSM Services in Gastonia, NC is seeking an HVAC Dispatcher to join our Commercial Service team and help keep technicians productive while keeping customers informed. This role connects customers, HVAC technicians, warehouse, vendors, and internal service teams to ensure smooth operations.

As a Dispatcher, you will schedule and track service calls, communicate appointment times and changes, order parts, coordinate with the warehouse, and debrief after visits.

Qualifications

• 1+ years of customer service and dispatching experience
• Strong verbal and written communication skills
• Excellent organization and follow-through
• Ability to manage multiple priorities and frequent interruptions
• Strong computer and data-entry skills
• A customer-first, empathetic approach
• Good judgment, teamwork, diplomacy, and professionalism
• Dependable attendance and a positive attitude

Responsibilities

• Build and adjust daily technician schedules based on customer and service needs while helping minimize unnecessary drive time
• Dispatch and track commercial HVAC service calls from initial scheduling through completion
• Communicate with customers regarding appointments, technician arrival times, schedule changes, parts, and next steps
• Monitor multiple communication channels and respond to customer and internal requests
• Order parts and work with vendors to track availability and estimated arrival dates
• Coordinate with our warehouse and parts runner to make sure technicians have the materials they need
• Debrief technicians after service calls and maintain accurate notes and customer records
• Work closely with other GSM teams to resolve scheduling, customer, parts, and service issues
• Follow GSM's Sundown Rule -making sure customers know the status of their service request and what they can expect next before the end of the day

Skills

Customer service

Dispatching

Communication

Organization

Data entry

Teamwork

Dependable attendance

Problem solving

Job description

GSM Services in Gastonia, NC is seeking an HVAC Dispatcher to join our Commercial Service team and help keep technicians productive while keeping customers informed. This role connects customers, HVAC technicians, warehouse, vendors, and internal service teams to ensure smooth operations.

As a Dispatcher, you will schedule and track service calls, communicate appointment times and changes, order parts, coordinate with the warehouse, and debrief after visits.