On-Site HVAC Technical Support & Diagnostics Expert

Careerxchange; Florida; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Job summary

Careerxchange in the Miami/Medley area is seeking an HVAC Technical Support Specialist to provide expert troubleshooting for residential and light commercial systems on-site. The role emphasizes diagnostics, electrical reading skills, and professional support to contractors and technicians.

The ideal candidate will have 1+ year of HVAC experience, with 5+ years preferred, and must be comfortable working 100% on-site in a fully on-site environment.

Qualifications

• 1+ year of HVAC technical experience required.
• 5+ years of HVAC experience strongly preferred.
• Knowledge of inverter technology OR a strong electrical background is highly preferred.
• Ability to read and understand wiring diagrams and electrical schematics.
• Experience working with HVAC distributors, manufacturers, contractors, or technical support teams is a plus.
• Bilingual English/Spanish preferred.
• Must be comfortable working 100% on-site in the Miami/Medley area.

Responsibilities

• Provide technical troubleshooting support for residential and light commercial HVAC equipment.
• Assist contractors and technicians by phone and through a ticketing system.
• Troubleshoot HVAC equipment, parts, electrical issues, and system performance.
• Read and interpret electrical schematics, wiring diagrams, and refrigeration circuits.
• Review voltage, amperage, pressure readings, and other diagnostic information.
• Help determine whether equipment issues are related to installation, operation, electrical components, or equipment failure.
• Perform structured troubleshooting and root cause analysis.
• Document technical findings and diagnostic information accurately.
• Maintain clear case documentation within internal systems.
• Support the technical validation process for warranty-related issues.
• Deliver professional, knowledgeable customer support in a fast-paced environment.

Skills

HVAC experience

Troubleshooting

Electrical schematics

Wiring diagrams

Bilingual English/Spanish

Customer support

Tools

Ticketing system

Job description

Careerxchange in the Miami/Medley area is seeking an HVAC Technical Support Specialist to provide expert troubleshooting for residential and light commercial systems on-site. The role emphasizes diagnostics, electrical reading skills, and professional support to contractors and technicians.

The ideal candidate will have 1+ year of HVAC experience, with 5+ years preferred, and must be comfortable working 100% on-site in a fully on-site environment.