HVAC Department Manager

The WireNut; Colorado Springs (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Provided Uniforms and WireNut gear!

Company sponsored events

Quarterly banquets

Fun off-site events

Company contests

Job summary

A local home services provider is looking for an HVAC Department Manager in Colorado Springs. In this role, you will train, support, and oversee HVAC technicians while ensuring high performance and quality standards. The ideal candidate will have experience in customer service, knowledge of KPIs, and a valid driver's license. A competitive salary of $60,000-$75,000 plus bonuses is offered, with comprehensive benefits including medical insurance and 401(k) plans.

Qualifications

• Proven experience in customer service roles.
• Demonstrated ability to work with KPI metrics.
• Valid driver's license and clean driving record required.
• Ability to work in a dynamic business environment.

Responsibilities

• Train, support, and develop HVAC technicians.
• Monitor team performance and provide operational training.
• Conduct meetings and maintain performance standards.
• Handle customer concerns related to service quality.

Skills

Experience in customer service

Experience with KPI and Accountability

Ability to pass a drug screening and background check

A current driver’s license with a clean driving record

Adaptability to constantly changing business needs

Tools

ServiceTitan

Job description

Description

Ready to be recognized and rewarded for your hard work?

At WireNut, our team members are the foundation of our success. Through our core values of family, care and grow, we enrich lives through trust in the trades. Leading us to make it a priority and show our appreciation every day. We offer industry-leading pay, a company vehicle you can take home, consistent year-round work with no seasonal layoffs, and a generous PTO and sick leave package. Join a company where your growth and career development truly matter.

WIRENUT INVESTS IN YOU!

Who we are:

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.

What You’ll Do

As the HVAC Department Manager, you will be responsible for the training, development and support of HVAC technicians while overseeing and directing performance of the team.

Perform the function of training, improving, supporting, course-correcting and must be readily accessible to Technicians and Installers during working hours, and limited after-hours.

• Provide Weekly and Daily training for technicians
• Technician Operational training (how to operate within WN structure)
• Review & discuss individual performance, consistent improvement and assure all technicians understand the expectations
• Quality Control installation(s) and correct as needed with individual technicians and hold to high standards
• Oversee purchase orders to keep material cost within budget
• Maintain Direct Costs as low as possible including, but not limited to Parts, Field Labor, Subcontractors, Permits, 3rd party financing
• Conduct weekly meetings to review, increase performance and create action plans for areas that require improvement
• Maintain or exceed KPI’s (budget and technician scorecards)
• Assure proper staffing and scheduling of technicians
• Assist with Customer Concerns related to quality of work and help resolve through communication
• Ride-Along and Phone-Along training as deemed necessary
• Any training needed to ensure happy technicians and happy customers
• To include approval/ denial of technician time off requests and overtime

Basic Requirements (Required Skills/ Experience):

• Experience in customer service
• Experience with KPI and Accountability
• Ability to pass a drug screening and background check
• A current driver’s license with a clean driving record
• Adaptability to constantly changing business needs and additional responsibilities

Preferred Requirements:

• ServiceTitan experience is preferred but not required

Compensation:

Starting wage: $60,000- $75,000 plus bonus

Compensation based on performance measured in metrics

Benefits:

• Competitive Compensation – Paid Weekly
• Comprehensive Medical, Dental, and Vision Insurance
• PTO AND Sick time package
• 401(k) Plans
• Paid Holidays (Office Closed)
• Life Insurance
• Legal Shield
• Disability

Perks:

• Provided Uniforms and WireNut gear!
• Company sponsored events
• Quarterly banquets
• Fun off-site events
• Company contests, and more!

Job Type: Full-Time M-F with Rotating Saturdays