Customer Service Representative

DiBiase Heating and Cooling Company; Coatesville (Chester County); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision insurance

Health savings account

401 (k) matching

Retirement plan

Life insurance

Paid time off

Professional development assistance

Referral program

Employee discount

Job summary

DiBiase Heating and Cooling Company in Coatesville, PA is seeking an HVAC Customer Service Rep for full-time hours. In this in-office role, you will answer phones, schedule appointments, resolve issues, and support the office with various tasks. Training on software and customer service is provided.

You should have HVAC or customer service experience, strong communication skills, and be highly organized with positive phone etiquette. Weekend/evening freedom is highlighted as a benefit.

Qualifications

• Two years of HVAC industry experience and/or customer service training.
• Ability to multi-task in a fast-paced office.
• High school diploma or GED.
• Type at least 50 WPM.
• Proficiency with computers and MS Office.
• Positive personality and strong phone etiquette.
• Ability to problem solve and prioritize tasks.
• Organized and detail-oriented with good interpersonal skills.

Responsibilities

• Answer phones and schedule appointments.
• Resolve customer issues and provide superb service.
• Assist with other office tasks to keep the office running smoothly.
• Maintain clean and organized work area.
• Engage in training on customer service skills and software.

Skills

HVAC industry experience

Customer service

Typing 50 WPM

MS Office proficiency

Multi-tasking

Communication skills

Phone etiquette

Problem solving

Time management

Education

High school diploma or GED

Tools

MS Office

Job description

DiBiase Heating and Cooling Company of Coatesville, PA is recruiting a full-time HVAC Customer Service Rep to deliver world-class customer service to our clients. Several flexible working schedules are available for full time. Our Customer Service Reps earn an hourly wage of $18.00 to $22.00/hr. You'll also be eligible for awesome benefits that include 100% company-paid medical, dental, life, short term and long term disability, up to 15 days paid time off (PTO), paid holidays, a 401(k) retirement plan with 100% match up to 3%, spiff programs, company events, and more! We also offer virtual training programs, career growth programs, and paid company meetings to aid in your success! Are you an experienced and outgoing CSR who is seeking a career and not just a job? Are you ready to have your weekends and evenings free? Would you like to work for an established but growing local company in an essential industry? Do you feel that you are the right fit for this CSR position? If yes, we can't wait to meet you!

ABOUT DIBIASE HEATING AND COOLING COMPANY

Since 2008, DiBiase Heating and Cooling Company, has strived to create the ultimate customer service experience by providing the fastest HVAC service in the area. By hiring people who share our core company values of integrity, honesty, and quality, we are able to accomplish this goal. Our team is home to some of the most qualified technicians in the industry who provide solutions for homeowners and their families to create a safe and comfortable home while ensuring system durability and maximizing energy savings. In order to hire and retain such quality and skilled employees, we provide top-notch benefits, great pay, and an awesome culture and team to work with!

A DAY IN THE LIFE AS AN HVAC CUSTOMER SERVICE REP

As an HVAC Customer Service Rep, you enjoy being the voice of our company and providing superb service to our clients. You play a big part in keeping our office running smoothly. Thanks to your positive and friendly disposition that radiates through the phone, in an email, or in a text message, our clients enjoy doing business with us. at all times whether by phone, email, or text message!

Besides answering phones, scheduling appointments, and resolving customer issues, you will find other work to be done. You're never bored because there are always a variety of office tasks that you can help with. Since you are a proud member of our office, you keep things clean and well organized. You love that you get to interact with people every day and enjoy keeping busy with training on customer service skills and software!

This is not a remote position. This position requires you to be in the office 40 hours a week.

CSR QUALIFICATIONS

• At least two (2) years of related experience in the HVAC Industry AND/OR customer service training OR equivalent combination of education and experience
• Ability to multi-task required.
• High school diploma or GED
• Can type at least 50 WPM
• Computer and MS Office Suite proficiency
• Have a positive personality
• Phone Etiquette
• Ability to problem solve
• Independently prioritize tasks based on importance

BENEFITS:

• Health Insurance
• Dental insurance
• Vision insurance
• Health savings account
• 401 (k) matching
• Retirement plan
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Employee discount

If you've got any heating and air knowledge that's a plus, but not required! Do you genuinely love the service industry? Do you have great interpersonal skills? Are you an organized and detail-oriented professional? Do you think that you can solve issues for all kinds of clients with professionalism and patience? Is being an excellent communicator like second nature? Do you manage your time well and prioritize multiple tasks effectively? Are you a CSR who is great at interacting with people on the phone? Are you proud of your phone etiquette?