HVAC Customer Service Representative CT Air

Century Mechanical Holdings; Milford (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Century Mechanical Holdings in Milford, CT is seeking an experienced HVAC Customer Service Representative to handle inbound calls, schedule and dispatch technicians, and support daily operations while helping meet revenue goals.

The role requires 1–3 years in customer service or dispatch, HVAC or home services experience, and strong communication and multitasking skills. ServiceTitan experience is a plus, with growth opportunities in a rapidly expanding team.

Qualifications

• 1–3 years of customer service, call center, or dispatch experience.
• HVAC, plumbing, or other home services experience required.
• Experience scheduling and dispatching field technicians preferred.
• ServiceTitan experience is a strong plus.

Responsibilities

• Answer inbound calls and assist customers with HVAC service, maintenance, and installation needs
• Schedule and dispatch technicians efficiently to maximize daily capacity
• Communicate appointment details, timing, and expectations clearly to customers
• Maintain accurate customer and service records in CRM/service software
• Identify opportunities to promote maintenance plans and additional services
• Coordinate with technicians and management to resolve issues quickly
• Handle customer concerns professionally and elevate when necessary

Skills

Customer service

Communication

Multitasking

Organization

Tools

ServiceTitan

Job description

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

We are seeking an experienced HVAC Customer Service Representative to join our team in Milford, CT. This role handles inbound customer calls, schedules and dispatches technicians, and helps ensure a seamless customer experience while supporting daily operations and revenue goals.

Key Responsibilities

• Answer inbound calls and assist customers with HVAC service, maintenance, and installation needs
• Schedule and dispatch technicians efficiently to maximize daily capacity
• Communicate appointment details, timing, and expectations clearly to customers
• Maintain accurate customer and service records in CRM/service software
• Identify opportunities to promote maintenance plans and additional services
• Coordinate with technicians and management to resolve issues quickly
• Handle customer concerns professionally and elevate when necessary

Compensation & Benefits

• $25.00–$28.00 per hour
• Performance-based incentives
• Medical, dental, and vision insurance
• Paid time off and holidays
• Growth and development opportunities within a rapidly expanding organization

Requirements

• 1–3 years of customer service, call center, or dispatch experience
• HVAC, plumbing, or other home services experience required
• Experience scheduling and dispatching field technicians preferred
• ServiceTitan experience is a strong plus
• Comfortable handling a high volume of inbound calls in a fast-paced environment
• Strong communication, organization, and multitasking skills
• Ability to handle customer concerns professionally and resolve issues efficiently
• Comfortable promoting maintenance agreements and additional services when appropriate
• Reliable, professional, and customer-focused