HVAC Customer Service Representative

A.J. LeBlanc Heating, Inc.; Bedford (NH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Paid time off and holidays

Life insurance

Training reimbursement

Job summary

A.J. LeBlanc Heating, Inc. is hiring a full-time HVAC Customer Service Representative for our Bedford office. This role focuses on home-services customer support, scheduling, and keeping the office, dispatch, and field teams organized.

You will handle incoming calls, schedule diverse service appointments, and ensure accurate data entry. A friendly, detail-oriented communicator who works well in a team will thrive here. Competitive benefits accompany this position.

Qualifications

• Excellent phone and written communication.
• Strong organization and attention to detail in a busy office.
• Comfort learning scheduling, CRM, and internal tools.
• Dependability and good judgment with a team-first approach.

Responsibilities

• Answer incoming customer calls and help homeowners describe service needs.
• Schedule HVAC, plumbing, electrical, and water-treatment appointments and enter accurate data.
• Support dispatch by coordinating with technicians and managers.
• Communicate appointment details, windows, and updates clearly and professionally.
• Follow up on open service items and keep daily office work moving.
• Maintain accurate notes and customer records in company systems.

Skills

Clear communication

Organization

Scheduling proficiency

Team player

HVAC knowledge (helpful)

Tools

CRM software

Scheduling tools

Job description

A.J. LeBlanc Heating is hiring a full-time HVAC Customer Service Representative for our Bedford office. This home-services customer service and scheduling role helps homeowners get the right HVAC, plumbing, or electrical service while keeping our office, dispatch, and field teams organized.

What You'll Do

• Answer incoming customer calls and help homeowners describe their service needs.
• Schedule HVAC, plumbing, electrical, and water-treatment appointments and enter accurate customer, property, and job information.
• Support dispatch by coordinating with technicians, installers, warehouse staff, and managers.
• Communicate appointment details, arrival windows, and updates clearly and professionally.
• Follow up on open service items and help keep daily office work moving.
• Maintain accurate notes, forms, and customer records in company systems.

What We're Looking For

• Clear, friendly, and professional phone and written communication.
• Strong organization and attention to detail in a busy customer service office.
• Comfort learning scheduling, customer relationship management, and internal company tools.
• Dependability, good judgment, and a team-first approach.
• HVAC customer service, dispatch, call-center, or home-service office experience is helpful but not required.

Pay and Benefits

• Competitive hourly pay based on experience.
• Health and dental insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Life insurance.
• Approved training reimbursement.

A.J. LeBlanc Heating is a four-generation family business that has served Southern New Hampshire since 1928. We are looking for someone who takes pride in helping customers and coworkers have a smooth, well-organized experience.

Clear and professional phone and written communication; strong organization and attention to detail; comfort learning scheduling, customer-management, and internal company tools; customer service, dispatch, or home-service office experience helpful but not required.