HVAC Customer Service & Dispatch Coordinator

Aire Serv of The Emerald Coast; Santa Rosa Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

Aire Serv of The Emerald Coast is seeking a Customer Service Representative & Dispatcher to join our local team in Santa Rosa Beach, FL. You will handle service requests and customer inquiries, schedule appointments, and coordinate with service professionals to ensure timely, high-quality work.

We value a positive attitude, clear communication, and the ability to manage multiple tasks. This on-site role emphasizes strong organizational skills and a customer-focused approach to every call and

Qualifications

• Positive attitude and strong communication skills.
• Detail-oriented with data entry abilities.
• Office experience is a plus.
• Team player who can work independently.
• General computer knowledge including Microsoft Office.
• Typing skills are a plus.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Schedule appointments.
• Assign daily work/calls to team members.
• Perform marketing and sales to sell additional work and earn business.
• Complete work orders, return calls, and respond to customer complaints.
• Maintain office services by organizing operations and reviewing purchase orders.
• Perform other duties as needed including cross-training in related positions.

Skills

Strong written and verbal comms

Detail-oriented/data entry

Team player independent

Typing skills

Office experience

Tools

Microsoft Office

Job description

Aire Serv of The Emerald Coast is seeking a Customer Service Representative & Dispatcher to join our local team in Santa Rosa Beach, FL. You will handle service requests and customer inquiries, schedule appointments, and coordinate with service professionals to ensure timely, high-quality work.

We value a positive attitude, clear communication, and the ability to manage multiple tasks. This on-site role emphasizes strong organizational skills and a customer-focused approach to every call and