HVAC Customer Resource Coordinator

Johnson Controls; Richmond (VA); Presencial; USD 33 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401K

Medical insurance

Dental coverage

Vision coverage

Paid vacation

Paid holidays

Sick time

Employee discount

Resumo da oferta

Johnson Controls in Richmond, VA is seeking an HVAC Customer Resource Coordinator to ensure smooth service operations by coordinating customer requests, technician schedules, and the daily flow of work for timely maintenance and completed service jobs.

Under supervision, you will receive and schedule service calls, manage technician calendars, debrief daily, and assist with parts orders, PO creation, and time reporting. You'll also keep NxGen data current and participate in daily team huddles.

Qualificações

• High school diploma or equivalent with 2–5 years in service operations or scheduling.
• Strong organizational and communication skills with attention to detail.
• Ability to manage multiple tasks and liaise with clients and teams.

Responsabilidades

• Receive and schedule customer requests for unscheduled and scheduled service.
• Coordinate labor scheduling to match technicians and calls.
• Communicate action plans and services to customers directly.
• Confirm work completion and follow up with customers as needed.
• Debrief technicians daily and maintain communication with them.
• Support service visits, parts ordering, PO creation, and time reporting.
• Maintain customer account information in NxGen and reconcile time/expenses.
• Attend daily huddles and weekly planning meetings.

Conhecimentos

Independent worker

Organizational skills

Detail oriented

Interpersonal skills

Communication

Priority management

Team influence

Formação académica

High school diploma or equivalent

Associate degree

Ferramentas

NxGen

Descrição da oferta de emprego

Onsite Position

HVAC Customer Resource Coordinator

At Johnson Controls, you will help keep service operations running smoothly by coordinating customer requests, technician schedules, and the daily flow of work that supports timely maintenance and completed service jobs. This role is a key link between customers, technicians, billing, and support teams.

Role Overview

Under direct supervision of the Truck Based Service Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service, manages the schedule of assigned technicians and mechanics, and helps ensure preventative maintenance is completed on time and aligned with monthly forecasting goals. You will also debrief technicians daily, resolve issues quickly, and support the movement of completed work through the business process.

Key Responsibilities

• Receive and schedule customer requests for unscheduled and scheduled service.
• Coordinate labor scheduling to match technicians and mechanics to the right customer and service need.
• Communicate the action plan and services to be provided directly to the customer.
• Confirm that work has been completed to customer expectations and follow up as needed.
• Answer customer inquiries and resolve or escal...
• Debrief assigned technicians and mechanics daily and maintain consistent communication with them.
• Support scheduled service visits, parts ordering and PO creation, start‑up support, customer PO confirmation, WIP management, and reconciliation of exceptions.
• Keep customer account information current in NxGen and support time and expense reporting follow‑up.
• Review and correct unassociated technician time and assist with other administrative activities as assigned.
• Attend daily team huddles and weekly planning and scheduling meetings.

Qualifications

• High school diploma or equivalent, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Ability to work independently with strong organizational skills and attention to detail.
• Strong interpersonal skills and the ability to communicate effectively with internal and external clients.
• Ability to handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based on financial impact to business goals.
• Ability to influence diverse teams to accomplish tasks and goals.

Nice to Have

• Associate degree.
• Experience with basic project accounting or costing principles.

Why Join Us

We offer competitive pay, paid vacation, holidays, and sick time, plus a comprehensive benefits package including 401K, medical, dental, and vision care available from day one. You will also have access to extensive product and on‑the‑job/cross‑training opportunities, an encouraging and collaborative team environment, scheduling and management support, a dedication to safety through our Zero Harm policy, and JCI employee discount programs through The Loop by Perk Spot.

HIRING HOURLY RANGE

HIRING HOURLY RANGE: $23.84-$35.76 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit

If you are organized, customer-focused, and ready to support a fast-moving service team, we would love to hear from you.