HVAC Client Resource Coordinator

jci; San Antonio (TX); On-site; USD 60,000 - 166,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls in San Antonio, TX, seeks an HVAC Customer Resource Coordinator to be on site, receiving and scheduling service requests, and coordinating technician schedules to meet maintenance plans. You will support billing, customer care and admin processes, ensuring accuracy in NxGen data and timely follow-up with customers.

The role requires strong interpersonal and organizational skills, with the ability to juggle multiple tasks and interact with diverse teams to meet goals.

Qualifications

• High school diploma or equivalent; 2–5 years in service operations and/or service scheduling.
• Independent, organized and detail-oriented with strong interpersonal skills.
• Ability to manage a large number of projects and priorities with tact and persistence.
• Ability to influence diverse teams to achieve tasks/goals.
• Preferred: Associate degree.

Responsibilities

• Receive and schedule customer service requests and manage technician schedules.
• Coordinate labor to align technicians with customer and service needs.
• Communicate the action plan and services to customers directly.
• Support billing, customer support, and administrative processes.
• Attend daily huddles and weekly planning meetings; monitor time/expenses.

Skills

Interpersonal skills

Organizational skills

Time management

Attention to detail

Communication

Education

High school diploma or equivalent

Associate degree

Tools

NxGen

PO creation

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Under direct supervision of the team service manager, the HVAC Customer Resource Coordinator receives and schedules customer service requests, manages technician and mechanic schedules, and helps ensure work is completed on time and aligned with preventative maintenance and monthly forecasting goals. This role also supports the daily flow of completed jobs through billing, customer support, and administrative processes.

How you will do it

• This position is on site
• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.
• Communicates the action plan and services to beprovidedirectlyto the customer.
• Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend daily team huddles
• Attend weekly planning/scheduling meetings.
• Assistwith monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstratethe ability to perform work independently and demonstrate solid organizational and attention to detail skills.anddemonstratesolidorganizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impactto desired business goals.
• Able to influence diverse teams toaccomplishtasks/goals.

Preferred

• Associatedegree.
• Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $29- $40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.