HVAC Client Resource Coordinator

Johnson Controls, Inc.; Corpus Christi, Northern (TX, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Johnson Controls, Inc. is seeking an on-site HVAC Customer Resource Coordinator in Corpus Christi, Texas.

You will receive and schedule service requests, manage technician calendars, and support billing and administrative processes to help ensure timely completion of work. Under direct supervision, you will communicate the action plan to customers, coordinate labor, and maintain up-to-date customer account information in NxGen.

Qualifications

• High school diploma or equivalent plus 2–5 years in service operations or scheduling.
• Ability to work independently with strong organizational and detail orientation.
• Strong interpersonal skills to communicate with internal and external clients.
• Capacity to manage a large, diverse set of projects and tasks with tact.
• Ability to prioritize activities by financial impact on business goals.
• Ability to influence diverse teams to accomplish tasks.

Responsibilities

• Receive and schedule customer service requests and coordinate technician schedules.
• Support billing, customer support, and administrative processes.
• Maintain daily technician schedules and ensure on-time service visits.
• Communicate action plans to customers and follow up as needed.
• Manage time and expense reporting and timesheet corrections.
• Assist with parts ordering, PO creation, and start-up support.
• Attend daily huddles and weekly planning meetings.

Skills

High school diploma

Interpersonal skills

Multitasking

Prioritization

Influencing diverse teams

Education

High school diploma or equivalent

Tools

NxGen

Job description

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Under direct supervision of the team service manager, the HVAC Customer Resource Coordinator receives and schedules customer service requests, manages technician and mechanic schedules, and helps ensure work is completed on time and aligned with preventative maintenance and monthly forecasting goals. This role also supports the daily flow of completed jobs through billing, customer support, and administrative processes.

How you will do it

• This position is on site
• Receives customer requests for unscheduled or scheduled service.
• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.
• Communicates the action plan and services to beprovideddirectlyto the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend daily team huddles
• Attend weekly planning/scheduling meetings.
• Assistwith monitoring of time and expense reporting submission.
• Review and correct unassociated time for timesheets for technicians.
• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstratethe ability to perform work independently and demonstrate solid organizational and attention to detail skills.anddemonstratesolidorganizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impactto desired business goals.
• Able to influence diverse teams toaccomplishtasks/goals.

Preferred

• Associatedegree.
• Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $29- $40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us