HVAC CSR/Dispatch Hybrid

Cooper-Heating-; Broomfield (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life/AD&D

Long-Term Disability

401(k) matching

Paid Time Off

Paid Holidays

Training stipends

Team events

Growth opportunities

Job summary

Cooper Heating & Cooling, Inc. in Colorado is seeking a dedicated CSR/Dispatcher to coordinate technicians, customers, and service reps. You will manage dispatch, respond to inquiries, and schedule jobs, balancing efficiency with customer service excellence.

The role requires prior dispatching or call-center experience, strong data entry, and ServiceTitan proficiency, with daily on-site coordination and after-hours coverage as needed.

Qualifications

• Previous dispatching or customer service experience in a fast-paced environment.
• Strong data-entry accuracy and attention to detail.
• Excellent verbal and written communication skills with teamwork ability.

Responsibilities

• Monitor and manage dispatch and email throughout the day.
• Oversee the dispatch board in real-time and prioritize tasks.
• Contact customers with appointment updates and reschedule as needed.
• Schedule jobs when parts are available and dispatch technicians to sites.
• Optimize technician routing using maps and adjust for priority.

Skills

Dispatching

Customer service

Call center experience

ServiceTitan experience

Data entry

Communication

Time management

Tools

ServiceTitan

Job description

About CooperFounded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado’s largest and most trusted residential HVAC companies. We were honored as a 2024 Denver Post Top Workplace, and we continue to grow by putting people first—our customers and our team.At Cooper, we believe in working hard, having fun, and taking care of each other. We’re redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive – Integrity – Impact, and we’re committed to creating seamless, high-quality experiences for every customer.PurposeWe are seeking a dedicated and detail-oriented CSR/Dispatcher to join our dynamic team. In this role, you will serve as the primary point of contact for technicians, customers, and customer service representatives, providing exceptional support and coordination. Your ability to communicate clearly, manage schedules, and analyze information will be critical in resolving technician inquiries, managing client appointments, and assisting customer service representatives with scheduling. If you have a passion for logistics and operations, we want to hear from you!Key ResponsibilitiesMonitor and manage dispatch and personal email throughout the dayOversee and maintain the dispatch board in real-timeManage and prioritize daily tasks efficientlyReview booked jobs to ensure accuracy and correct technician assignmentContact customers with updates regarding their appointmentsReschedule or delay service calls as neededSchedule jobs when required parts are availableAnswer and manage the tech line in a professional mannerMonitor and address flags on the dispatch boardMaintain a schedule that is always at least three days aheadManage and respond to estimate-related emailsReview, attempt to schedule, or cancel on-hold jobs as necessarySend out daily parts emails to appropriate team membersAddress technician requests in a timely mannerTaking inbound calls and book jobs as (back up)Dispatch technicians to job sites accurately and efficientlyUse Google Maps to optimize routing for techniciansAdjust technician routes based on availability and job priorityQualificationsPrevious experience in dispatching, customer service, or a call center environment (preferred)Proficient in data entry with strong attention to detailStrong decision-making and problem-solving skillsMust have ServiceTitan experienceExcellent verbal and written communication skillsAbility to work independently and as part of a teamStrong organizational and time management skillsCapable of prioritizing tasks to meet daily deadlinesCompensationPay Range: $20–$21 per hour, depending on experience and qualificationsSchedule:The training schedule will be Monday through Friday, from 8:00 AM to 5:00 PM.Once training is completed, the regular schedule will be:Wednesday through Saturday: 8:00 AM to 5:00 PMSunday: 10:00 AM to 8:00 PMSchedule / On-Call RequirementsThis position participates in a weekly after-hours on-call rotation. Employees are expected to remain available and responsive during their assigned on-call week in accordance with company expectations.Employees who successfully complete their assigned on-call week will receive a $150 Availability Bonus, regardless of call volume. This bonus is provided for maintaining availability during the assigned on-call period and is separate from compensation for any actual hours worked while responding to after-hours calls.BenefitsHealth InsuranceDental InsuranceVision insuranceLife/AD&D insuranceLong-Term Disability coverageFSA Health Care and Dependent CareAdditional Benefits: Accident, Hospital and Critical Illness401(k) with generous 3% company matchPaid Time Off (PTO) • Paid HolidaysTraining stipendsTeam events, community involvement, and a values-driven cultureJoin the Green TeamThis role is ideal for someone looking to grow a career in HVAC Dispatch, offering mentorship and continuous training to support long-term success.Apply and help shape the future of home HVAC services in Colorado.Application Deadline: Application Deadline: The anticipated application deadline is September 18th 2026. Cooper Heating & Cooling may extend the application deadline based on business needs and will update this posting if the deadline is extended.