HVAC Counter Sales Specialist

O'Connor Company; Urbandale (IA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company contributions

Life insurance and disability coverage

HSA/FSA options

Paid time off

Job summary

O’Connor Company in Urbandale, IA is seeking a Counter Sales associate to deliver exceptional customer service in-person and via phone and digital channels. You will support branch operations through order fulfillment, merchandising, and will-call assistance.

Ideal candidates have a high school diploma, 3+ years of customer service, and proficiency in MS Office. This role demands strong numerical skills and basic product knowledge to assist customers and support sales.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains relationships with customers, vendors, and internal teams.
• Completes training and applies knowledge across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Maintains proficiency in company systems for data entry, messaging, documentation, and queue updates.

Skills

Customer service

MS Office proficiency

Numerical analysis

Office technology

Education

High school diploma or GED

Tools

MS Office

Job description

O’Connor Company in Urbandale, IA is seeking a Counter Sales associate to deliver exceptional customer service in-person and via phone and digital channels. You will support branch operations through order fulfillment, merchandising, and will-call assistance.

Ideal candidates have a high school diploma, 3+ years of customer service, and proficiency in MS Office. This role demands strong numerical skills and basic product knowledge to assist customers and support sales.