HVAC Counter Sales & Quotes Specialist

Ultipro; Surprise (AZ); On-site; USD 33,000 - 37,000; Full time

Job summary

Hercules Industries in Surprise, AZ is seeking a Counter Sales associate to promote HVAC products in-person at the counter and over the phone. You will quote prices, enter orders, and relay order information to customers, delivering friendly, customer-focused service.

The role requires HVAC knowledge, clerical experience, and strong MS Office skills. Typical hours are Monday through Friday, 7:00 AM to 4:00 PM, with pay ranging from $24.00 to $27.00 per hour and an emphasis on timely quotes and

Qualifications

• General knowledge of HVAC required.
• General knowledge of sheet metal products fabrication is a plus.
• Administrative/Clerical experience.
• High School diploma or GED required.
• Experience with MS Office including Word, Excel and Outlook.
• Qualified applicants must be customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and to recommend the proper course of action.
• Ability to organize and prioritize assigned tasks, job projects and deadlines.
• Must possess ability to keep abreast of product applications and technology trends.
• Ability to pass background check and drug screen.

Responsibilities

• Receives and processes requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Accumulates all necessary information to prepare quotations on special items and assists and coordinates efforts with other company personnel to deliver quotations on special items.
• Uses computer system to retrieve customer information, stock status information, the status of purchase orders, and makes changes as needed. Enters orders accurately in the computer system in a timely manner. Ensures that correct codes are used for retrieving and inputting information.
• Follows up on orders by checking the computer system and with other departments for delivery information. Works closely to expedite delivery of scheduled shipments and communicates information to customer.
• Processes required information in the computer system to ensure accurate credit is given to customer for returned goods.
• Exhibits friendly and helpful attitude. Establishes and maintains customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service.
• Counter sales support and backup as needed.
• Participates in product meetings, seminars and training schools to enhance and maintain product knowledge.
• Excellent attendance and the ability to meet deadlines is required.
• Other duties may be assigned.

Skills

MS Office

Customer Service

Harris ERP

HVAC Industry Experience

Education

High School diploma or GED

Job description

Hercules Industries in Surprise, AZ is seeking a Counter Sales associate to promote HVAC products in-person at the counter and over the phone. You will quote prices, enter orders, and relay order information to customers, delivering friendly, customer-focused service.

The role requires HVAC knowledge, clerical experience, and strong MS Office skills. Typical hours are Monday through Friday, 7:00 AM to 4:00 PM, with pay ranging from $24.00 to $27.00 per hour and an emphasis on timely quotes and