HVAC Counter Sales Pro: Customer Solutions & Stock Expert

American Refrigeration Supplies, Inc; Peoria (AZ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

American Refrigeration Supplies, Inc. is hiring a Counter Sales Representative at our Peoria branch. This full-time role (typically 8:00 am - 5:00 pm) focuses on delivering excellent customer service and HVACR solutions, processing orders, quotes, and sales transactions.

You will maintain product knowledge, stock shelves, assist with loading merchandise, and collaborate with sales teams to meet customer needs. Prior HVAC experience and strong communication are valued.

Qualifications

• HVAC industry experience preferred.
• Customer service experience in a fast-paced environment.
• Must pass a pre-employment drug screen.
• Commitment to excellent customer service.
• Must be able to communicate well with others.
• Ability to multi-task in a fast-paced environment.
• Ability to prioritize tasks and demonstrate time management.
• Demonstrated excellence in verbal/written communication.
• Strong computer knowledge including MS Office.
• Basic typing skills.
• Ability to speak, read and write English.

Responsibilities

• Enter orders, create quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.
• Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
• Regularly check product stock and inventory OE and IMI.
• Remain current and knowledgeable about products and the Company portfolio.
• Recommend and promote related add-on items to customers; advise on substitution or modification.
• Provide accurate price points from Company computer database.
• Receive and fill telephone and PROKEEP orders effectively.
• Help provide customers solutions using technical knowledge and vendor connections.
• Collaborate with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.
• Maintain, organize, and stock shelves; assist with inventory control.
• Assist in organization of equipment and product displays; ensure store area is clean and orderly.
• Assist customers with loading merchandise and other needs; work with CSR team to ensure continuity of service.
• Attend branch meetings, technical training sessions and general Company meetings as requested.
• Available to work after hours/weekends/holidays to open up branch and transact business on a rotating basis.
• Available to work during Mandatory Inventory Weekend every November.
• Other duties as assigned.

Skills

HVAC industry experience

Customer service

Communication skills

Multi-tasking

Time management

English proficiency

Tools

MS Office

Job description

American Refrigeration Supplies, Inc. is hiring a Counter Sales Representative at our Peoria branch. This full-time role (typically 8:00 am - 5:00 pm) focuses on delivering excellent customer service and HVACR solutions, processing orders, quotes, and sales transactions.

You will maintain product knowledge, stock shelves, assist with loading merchandise, and collaborate with sales teams to meet customer needs. Prior HVAC experience and strong communication are valued.