Counter Sales Representative

American Refrigeration Supplies, Inc.; Peoria (AZ); On-site; USD 29,000 - 34,000; Full time

Job summary

American Refrigeration Supplies, Inc. is seeking a Counter Sales Representative at our Peoria, AZ location. You will enter orders, create quotes, process transactions, and assist customers with equipment, parts, and supplies.

The role requires HVAC industry experience, strong communication, and the ability to multi-task in a fast-paced environment. Some after-hours availability is required to service customers and support branch operations.

Qualifications

• Minimum of 2 years in the HVAC industry.
• 1 year customer service in a fast-paced environment.
• Pass pre-employment drug screen.
• Commitment to excellent customer service.
• Must communicate well with others.

Responsibilities

• Establish and maintain positive rapport with customers through courteous service.
• Enter orders, create quotes, and process transactions.
• Sell equipment, tools, parts, and supplies to dealers and contractors.
• Check stock and inventory, maintain shelves.
• Provide accurate price points from company database.
• Coordinate with sales teams to meet customer needs and quotes.
• Prepare items for shipping and communicate delivery details.
• Assist customers with loading merchandise and handling returns/warranty.

Skills

HVAC knowledge

Customer service

Communication

MS Office

Typing

English proficiency

Time management

Driver's license

Multi-tasking

Team collaboration

Tools

MS Office

Job description

Job Details:

Job Location: Peoria, AZ 85345, Salary Range: $21.00 - $25.00 Hourly, American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven Counter Sales Representative to join our team at our Peoria Branch. This position is full-time (typically 8:00 am - 5:00 pm)

About the position:

• Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
• Responsible for entering orders, creating quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.
• Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
• Regularly check product stock and inventory OE and IMI
• Remain current and knowledgeable about products and the Company portfolio.
• Recommend and promote related ‘add-on’ items to customers. Advise customers on substitution or modification of related items and products application information.
• Provide accurate price points from Company computer database.
• Receive and fill telephone and PROKEEP orders effectively.
• Help provide customers solutions using technical knowledge and manufacturer’s/vendor connections or support teams.
• Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.
• Prepare items for shipping, communicate accurate delivery information,
• Accept returns for credit and complete warranty paperwork as directed. **
• Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.
• Maintain, organize, and stock shelves. Assist with maintaining inventory control.
• Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
• Assist customers with loading merchandise and other needs. Effectively work together with fellow CSR’s to ensure continuity of customer service.
• Attend branch meetings, technical training sessions and general Company meetings as requested.
• Available to work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis
• Available to work during Mandatory Inventory Weekend every November
• Other duties as assigned

Qualifications:

• A minimum of 2years in the HVAC industry, preferred
• 1 year customer service experience in fast paced environment
• Employee must pass a pre-employment drug screen.
• Commitment to excellent customer service
• Must be able to communicate well with others.
• Ability to multi-task in fast paced environment.
• Ability to prioritize tasks and demonstrate time management
• Demonstrated Excellence in verbal/written communication
• Strong computer knowledge including MS Office
• Basic typing skills.
• Ability to speak, read and write English
• Must have driver’s license
• Basic math skills