HVAC Counter Sales Pro – Customer-Driven Growth

Johnstone Supply LLC; New Orleans (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health and wellness benefits

Competitive Paid Time Off (PTO)

Employer subsidized medical, dental, vision plans

Tuition reimbursement

Job summary

Johnstone Supply LLC, based in New Orleans, is seeking a dedicated Customer Service Associate to enhance customer relationships and ensure a positive shopping experience. Your role will include greeting customers, assisting with product selections, and resolving issues while maintaining store standards.

Successful candidates should have a high school diploma, experience in customer service, and a willingness to learn about HVAC/R products. Johnstone Supply offers robust benefits, including health coverage and a 401(k) plan.

Qualifications

• High School Diploma or G.E.D.; 1+ years of related experience in a wholesale/retail environment.
• Experience must include front line customer service.
• Ability to follow written instructions and documented procedures.

Responsibilities

• Greets customers in a friendly and professional manner.
• Assists customers in making product selections and troubleshooting.
• Processes transactions and balances cash drawers.
• Maintains cleanliness and appearance of the showroom.
• Communicates customer needs and sales opportunities to management.

Skills

Customer service techniques

General knowledge of HVAC/R products

Problem-solving skills

Multitasking ability

Strong interpersonal skills

Education

High School Diploma or G.E.D.

1+ years of customer service experience

Tools

Point-of-sale terminal

Microsoft Office Suite

ERP systems

Job description

Johnstone Supply LLC, based in New Orleans, is seeking a dedicated Customer Service Associate to enhance customer relationships and ensure a positive shopping experience. Your role will include greeting customers, assisting with product selections, and resolving issues while maintaining store standards.

Successful candidates should have a high school diploma, experience in customer service, and a willingness to learn about HVAC/R products. Johnstone Supply offers robust benefits, including health coverage and a 401(k) plan.