HVAC Counter Sales Advisor – Fast, Accurate Parts Expert

Tropic-Supply,-Inc; Ocala (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

Tropic Supply, Inc. in Ocala, FL is seeking a Counter Sales Representative to assist HVAC technicians and refrigeration contractors with fast, accurate part recommendations and real-time product knowledge.

You will enter sales orders, manage returns and warranties, stock the floor, and help customers load product safely while building lasting relationships. This is a full-time, Monday–Friday on-site role at Tropic Supply, Inc., where teamwork and professionalism are valued and opportunities for

Qualifications

• Experience at a parts counter, supply house, or trades-adjacent environment.
• Familiarity serving HVAC technicians, refrigeration contractors, or mechanics.
• Ability to look up parts and assist with fast-paced counter operations.
• Strong communication and professional demeanor under pressure.

Responsibilities

• Help technicians and contractors identify the right part and solve product questions in real time, moving fast without sacrificing accuracy
• Enter sales orders, process transactions, and handle returns, credits, and warranty claims
• Keep the front end running cleanly even when volume is high and customers are stacked up
• Assist with stocking, inventory counts, and helping customers load product safely
• Build relationships that bring contractors back, treating every interaction as a chance to earn loyalty, not just close a transaction
• You are the first person a contractor sees when they walk in and the last impression they take with them. Your job is to make both count.

Skills

Parts counter experience

HVAC/refrigeration trade knowledge

Customer service under pressure

Product lookup & order entry

Job description

Tropic Supply, Inc. in Ocala, FL is seeking a Counter Sales Representative to assist HVAC technicians and refrigeration contractors with fast, accurate part recommendations and real-time product knowledge.

You will enter sales orders, manage returns and warranties, stock the floor, and help customers load product safely while building lasting relationships. This is a full-time, Monday–Friday on-site role at Tropic Supply, Inc., where teamwork and professionalism are valued and opportunities for