HVAC Collection Specialist

1st Impressions Heating & Air Inc.; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Company parties

Dental insurance

Job summary

1st Impressions Heating & Air Inc. is seeking a Collection Specialist to monitor accounts for outstanding payments and communicate with clients to collect funds. The ideal candidate will have strong negotiation and interpersonal skills and work with limited supervision.

The role requires attention to detail, knowledge of debt collection laws, and proficiency in Microsoft Office and Excel. This position is based in Jacksonville, FL, with responsibilities including reviewing overdue accounts and

Qualifications

• High school diploma/GED required; college degree preferred.
• Previous experience as a Collection Specialist or in a similar position.
• Understanding of collection techniques.
• Knowledge of debt collection laws and regulations.
• Familiarity with Microsoft Office, Excel, and computer databases.
• Ability to work well under pressure.
• Excellent communication and negotiation skills.

Responsibilities

• Review accounts to discover overdue payments.
• Research client information and historical data on accounts.
• Communicate with clients regarding overdue accounts.
• Collect payments and issue refunds.
• Maintain accurate documentation of account status and collection efforts.
• Report on collection activity and present to management.

Skills

Negotiation

Interpersonal skills

Communication skills

Attention to detail

Education

High school diploma/GED

College degree preferred

Tools

Microsoft Office

Excel

Databases

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Company parties
• Dental insurance

Job Summary

We are seeking a Collection Specialist to join our team. In this role, you will monitor accounts to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision.

Responsibilities

• Review accounts to discover overdue payments
• Research client information and historical data on accounts
• Communicate with clients regarding overdue accounts
• Collect payments and issue refunds
• Maintain accurate documentation of account status and collection efforts
• Report on collection activity and present to management

Qualifications

• High school diploma/GED required, a college degree is preferred
• Previous experience as a Collection Specialist or in a similar position
• Understanding of collection techniques
• Knowledge of debt collection laws and regulations
• Familiarity with Microsoft Office, Excel, and computer databases
• Ability to work well under pressure
• Excellent communication and negotiation skills