HVAC Branch Service Manager

Johnson Controls; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Vacation time (15 days first year)

Benefits from day one (401K/medical/dh

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls in Miami seeks an experienced HVAC Branch Service Manager to lead day-to-day service operations, drive branch performance, and ensure customer satisfaction. You will manage service processes and coach teams to meet financial and service goals.

Ideal candidates bring 5+ years in service operations, strong collaboration skills, and the ability to balance multiple priorities while maintaining metrics.

Qualifications

• Minimum of 5 years' service industry experience managing service operations or dispatch/scheduling.
• Ability to work independently with strong organizational and detail skills.
• Excellent interpersonal communication with internal and external clients.
• Ability to manage many projects and tasks with tact and persistence.
• Ability to prioritize work based on financial impact.
• Strong written and verbal communication skills.
• Experience with basic project accounting or costing principles.

Responsibilities

• Owns day-to-day local service business and ensures customer satisfaction.
• Forecast, analyze, and drive service business processes with other managers.
• Direct supervision of service business support teams (accounts, invoicing, file maintenance).
• Provide coaching to branch service teams on processes and applications.
• Lead implementation of service applications and best practices.
• Ensure training, communication and measurement of processes.
• Maintain delivery standards for sustainable profitable growth.
• Perform other duties related to customer satisfaction and service strategy.

Skills

Service operations management

Service dispatch

Scheduling

Organizational skills

Attention to detail

Interpersonal skills

Written and verbal communication

Project accounting principles

Influencing diverse teams

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer :

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY

What you will do:

TheHVAC Branch Service Managerowns theday-to-dayservice businessprocesses and team management to ensure customer satisfaction and financial objectives are met.This includes implementation and adherence to business processes and service applications. Drivesproficiency and performance of branch support staff.

How you will do it:

• Owns theday-to-daytactical local service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with Truck Based Service Managers and Customer Service Representative to ensurefinancial objectives are met through accurately forecasting, analyzing, and driving the businessprocesses of all lines of service business.
• Direct supervision of service business support team including those responsible for accountmanagement support, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and support to all the branch service teams in managing theday-to-daybusiness processes through implementation of business best practices and service applications.
• Drives service business processes and applications through the local service organization and isthe subject matter expert during actualization.
• Ensures training, communication, measures and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for sustainable,profitable growth through effective execution of work.
• Performs other duties as related to customer satisfaction, actualization of strategies within theservice organization, development and maintenance of service team business plans, andaccount management of service customers.

What we look for:

Required

• Minimum of 5years' serviceindustry experience managing service operations and/or service dispatch/ scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solidorganizational and attention to detail skills.
• Musthave strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired businessgoals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positively representJohnson Controlsand communicate with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.

HIRING SALARY RANGE: $120,000-160,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.