HVAC Truck Based Service Manager

YDU JC Air Cond & Ref Inc.- Dubai; Longview (TX); On-site; USD 72,000 - 134,000; Full time

Benefits offered by this job

Bonus plan

Paid time off

Benefits package

Training opportunities

Safety focus

Job summary

Johnson Controls International plc. is seeking a seasoned leader to manage a truck-based HVAC service business, driving labor and material revenue, gross margin, and asset performance.

You will deploy standardized tools, support the Service Team, and enhance customer satisfaction while improving productivity and profitability. Success requires strong leadership, development of staff, disciplined service execution, and a safety-first mindset.

Qualifications

• College degree or equivalent is required.
• Minimum 10 years of HVAC experience.
• Strong verbal and written communication with customers.
• Proven ability to manage multiple priorities with tact and judgment.
• Organizational and time management skills; able to adapt to changing priorities.
• Independent work style with team collaboration; ownership of issues and resolutions.
• Proficiency in Microsoft Office and service management/ERP systems.

Responsibilities

• Grow labor and material revenue, gross margin, and service asset performance.
• Set and track goals for team growth, productivity, and profitability.
• Lead the Service Team to ensure consistent service delivery and customer experience.
• Support warranty closures and drive issue resolution with customers.
• Maintain customer relationships and identify opportunities for additional work.
• Forecast and manage overhead accounts with accuracy and accountability.

Skills

Communication skills

Multitasking

Time management

Team leadership

Client facing

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Service management software

Financial accounting systems

Job description

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to develop through meaningful work projects and learning opportunities, while contributing to customer success, service growth, and operational excellence.

What we offer

• Competitive salary and Bonus
• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: A Day in a Life at Johnson Controls https://youtu.be/pdZMNrDJviY

What you will do

Under general direction, this role manages a truck-based service business and supports growth in labor and material revenue, gross margin, and service asset management. You will deploy standardized tools, systems, and support for the Service Team, maximize customer satisfaction, and improve productivity and profitability. Success in this role comes from strong leadership, effective employee development, disciplined service execution, and a clear focus on safety and customer outcomes.

Key Responsibilities

• Manage the truck-based service business to grow labor and material revenue, gross margin, and service asset performance.
• Set, track, and achieve goals for team growth, productivity, quality, and profitability.
• Lead the Service Team to ensure consistent service delivery and strong customer experience.
• Support warranty-related issue closure and drive effective issue resolution with customers.
• Maintain customer relationships and identify opportunities for additional work, including change orders.
• Support monthly forecasting and manage overhead accounts with accuracy and accountability.
• Plan labor needs, maintain optimal staffing levels, and recruit, hire, develop, and retain team members.
• Partner with direct reports and Team Technical Leads on development plans, performance expectations, and performance reviews.
• Approve timesheets and ensure pre-job checklists, daily debriefing, and monthly Near Misses are completed on time.
• Manage bookings, Accounts Payables, Accounts Receivable, and other operational tasks tied to service performance.
• Take responsibility for safety performance and program compliance.
• Build long-term relationships with contractors, clients, consultants, and subcontractors.

What we look for

• College degree or an equivalent combination of education and experience.
• Minimum of 10 years of experience in the HVAC field.
• Strong verbal and written communication skills with the ability to work effectively with internal and external customers.
• Proven ability to manage multiple priorities with tact, cooperation, persistence, and sound judgment.
• Strong organizational and time management skills with the ability to adapt as priorities and objectives change.
• Comfort working independently and as part of a team while taking ownership of issues and resolutions.
• Strong computer skills in a Microsoft Office environment.
• Experience using service management software and financial accounting systems.
• Ability to positively represent Johnson Controls and communicate effectively with people at different technical levels.

Nice to Have

• Bachelor’s degree in a technical field.
• 5 years of supervisory experience.
• 1-2 years of related site coordination and project management experience.
• 5 years of field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.
• Strong interpersonal and collaboration skills in a service leadership environment.

HIRING SALARY RANGE

$72,000-$134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.