HVAC Branch Service Manager

Johnson Controls International; Leesburg (GA); Presencial; USD 100 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

15 days vacation/holidays/sick time

401K, medical, dental, and vision -day

Day-one benefits

Safe work environment

Resumo da oferta

Johnson Controls, Inc. in Leesburg, GA is seeking a Branch Service Manager to run day-to-day service operations and lead a local team focused on delivering exceptional customer satisfaction and financial results.

You will drive service processes, coordinate with Truck Based Service Managers and Customer Service, and supervise the service support staff to ensure timely invoicing, file maintenance, and accurate postings.

Qualificações

• Minimum of 5 years’ service industry experience managing service operations.
• Ability to work independently with strong organizational and attention to detail.
• Strong interpersonal skills to communicate with clients.
• Ability to manage a large and diverse number of projects with tact and persistence.
• Prioritization of work based on financial impact.
• Excellent written and verbal communication skills.

Responsabilidades

• Owns the day-to-day service business and staff to deliver high customer satisfaction and financial results.
• Forecast, analyze, and drive service processes with the branch team and other stakeholders.
• Direct supervision of the service business support team (account management, asset management, invoicing, file maintenance, etc).
• Provide coaching and support to branch service teams on best practices and service applications.
• Implement and maintain delivery standards aligned with BSNA objectives for sustainable growth.

Conhecimentos

Interpersonal skills

Attention to detail

Written and verbal comms

Multitasking

Financial acumen

Descrição da oferta de emprego

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY

What you will do:

TheBranch Service Managerowns theday-to-dayservice businessprocesses and team management to ensure customer satisfaction and financial objectives are met.This includes implementation and adherence to business processes and service applications. Drivesproficiency and performance of branch support staff.

How you will do it:

• Owns theday-to-daytactical local service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with Truck Based Service Managers and Customer Service Representative to ensurefinancial objectives are met through accurately forecasting, analyzing, and driving the businessprocesses of all lines of service business.
• Direct supervision of service business support team including those responsible for accountmanagement support, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and support to all the branch service teams in managing theday-to-daybusiness processes through implementation of business best practices and service applications.
• Drives service business processes and applications through the local service organization and isthe subject matter expert during actualization.
• Ensures training, communication, measures and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for sustainable,profitable growth through effective execution of work.
• Performs other duties as related to customer satisfaction, actualization of strategies within theservice organization, development and maintenance of service team business plans, andaccount management of service customers.

What we look for:

Required

• Minimum of 5years’ serviceindustry experience managing service operations and/or service dispatch/ scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solidorganizational and attention to detail skills.
• Musthave strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired businessgoals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positively represent Johnson Controls and communicate with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.

HIRING SALARY RANGE: $100,000-150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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