HVAC Branch Service Manager

Johnson Controls, Inc.; St. Louis (MO); On-site; USD 116,000 - 174,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time — 15 

401K, medical, dental, and vision — 1

Extensive training opportunities

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls, Inc. seeks an experienced HVAC service leader to manage day-to-day service operations at the St. Louis branch.

You will drive service processes, forecasting, and financial performance while guiding a team of service staff to deliver top-tier customer satisfaction. The role requires 5+ years in HVAC service operations, strong interpersonal and leadership skills, and the ability to handle multiple projects with precision.

Qualifications

• Minimum of 5 years' service experience managing service operations and/or service dispatch/scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility.
• Ability to work independently with strong organizational and detail skills.
• Strong interpersonal skills to connect with internal and external clients.
• Ability to manage many projects and tasks with tact and persistence.
• Ability to prioritize work based on financial impact.

Responsibilities

• Owns day-to-day HVAC service business and branch processes to deliver customer satisfaction and financial results.
• Forecast, analyze, and drive service business processes across all lines of service.
• Direct supervision of service business support teams (accounts, asset management, invoicing, file maintenance, service orders).
• Provide coaching and support to branch service teams on standard methodologies and service applications.
• Ensure delivery standards aligned with BSNA objectives for profitable growth.
• Perform related duties to maintain customer happiness and service strategy execution.

Skills

HVAC service management

Team leadership

Forecasting

Financial analysis

Education

Bachelor's Degree in HVAC

Tools

Service Management software

Financial accounting systems

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: https://youtu.be/pdZMNrDJviY

What you will do

Under general supervision ofHVAC Branch Service Manager, owns the day-to‑day service business processes and team management to ensure customer satisfaction and financial objectives are met. We would like you to foster a safety‑first culturefor the branch. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.

How you will do it

• Owns the day-to‑day tactical local HVAC service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with HVAC Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes of all lines of service business.
• Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and support to all the branch service teams in managing the day-to‑day business processes through implementation of business standard methodologies and service applications. Responds to indicators of problems with training, resources and ideas with mitigate problems.
• Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications.
• Implements and maintains delivery standards consistent with BSNA objectives for balanced, profitable growth through effective execution of work.
• Performs other duties as related to customer happiness, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.

What welook for

Required

• Minimum of 5 years' service proven experience managing service operations and/or service dispatch / scheduling.
• Minimum of 5 years HVAC commercial industry experience with progressing responsibility
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively connect with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positively represent Johnson Controls and connect with others at varying levels. Able to influence diverse teams to accomplish tasks/goals.
• Able to use Service Management software and financial accounting systems.
• Bachelor's Degree OR an equivalent experience in HVAC industry

HIRING SALARY RANGE: $116,000 - $173,750 (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual, group,and corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However, we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. To support an efficient and fair hiring process, we may usetechnology assisted tools, including artificial intelligence (AI), to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details, pleasevisit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.