HVAC Branch Service Manager

Johnson Controls; Las Vegas (NV); On-site; USD 91,000 - 137,000; Full time

Job summary

Johnson Controls is seeking a Branch Service Manager to lead day-to-day service operations at the Las Vegas branch. You will manage service processes, collaborate with managers and CSRs, and drive accountable, profitable service delivery.

The role requires extensive experience in service operations, strong communication, and a focus on continuous improvement within a large, global organization.

Qualifications

• 5+ years in service operations management or dispatch/scheduling.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills and effective communication with clients.
• Ability to manage many projects and tasks with tact and persistence.
• Ability to prioritize work based on financial impact to goals.
• Proven written and verbal communication skills.
• Experience in basic project accounting or costing principles.
• Ability to positively represent Johnson Controls to diverse levels.
• Ability to influence diverse teams to achieve tasks.

Responsibilities

• Own the day-to-day service business and ensure defined processes are followed.
• Partner with Truck Based Service Managers and Customer Service Representatives to support forecasting and financial performance.
• Directly supervise the service business support team (account management, asset management, invoicing, file maintenance, service order posting).
• Coach and support branch service teams on best practices and service applications.
• Serve as SME for service processes and application actualization across local service org.
• Ensure training, communication, measurement, and reinforcement of processes and apps.

Skills

Service operations management

Dispatch scheduling

Interpersonal skills

Communication skills

Education

Associate’s degree

Tools

Service applications

Account management

Asset management

Invoicing

File maintenance

Service order posting

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Branch Service Manager Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Join a winning team where you can build your best future through meaningful work, learning opportunities, and a culture that values your voice, your ideas, and your growth.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Role Overview

The Branch Service Manager owns the day-to-day service business processes and team management for the branch, ensuring customer satisfaction and financial objectives are met. This role leads the local service support function, strengthens branch performance through effective use of service applications and business processes, and helps drive sustainable, profitable growth across all lines of service business.

Key Responsibilities

• Own the day-to-day tactical local service business and ensure defined business processes are executed consistently.
• Partner with Truck Based Service Managers and Customer Service Representatives to support forecasting, business analysis, and financial performance.
• Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
• Coach and support branch service teams on business best practices and service applications to improve performance and customer experience.
• Serve as the subject matter expert for service business processes and application actualization across the local service organization.
• Ensure training, communication, measurement, and reinforcement of processes and service applications.
• Support delivery standards aligned with BSNA objectives for sustainable, profitable growth.
• Contribute to customer satisfaction, service team business plans, and account management activities as needed.

How You Will Do It

Own the work with accountability, safety, and integrity by maintaining disciplined service operations and following through on commitments that matter to customers and the business. Stay close to the work and remove obstacles by understanding branch realities, supporting front-line teams, and acting quickly on issues that affect service delivery. Use clear metrics and disciplined forecasting to prioritize work based on financial impact, improve visibility, and support accurate business decisions. Improve every day by reinforcing process adherence, identifying gaps in service applications, and using candor and practical problem-solving to strengthen results. Win as one team by collaborating across branch roles, building trust with internal and external partners, and using diverse perspectives to accomplish shared goals. Communicate expectations clearly, provide coaching that builds capability, and keep the team aligned on standards, measures, and customer needs.

Qualifications

• Minimum of 5 years of service industry experience managing service operations and/or service dispatch/scheduling.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills with the ability to communicate effectively with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Demonstrated competence in written and verbal communication skills.
• Experience in basic project accounting or costing principles.
• Ability to positively represent Johnson Controls and communicate with others at varying levels.
• Ability to influence diverse teams to accomplish tasks and goals.

Nice to Have

• Associate’s degree.
• Prior dispatch experience.
• Familiarity with service applications, account management support, asset management, invoicing, file maintenance, and service order posting.

Why Join Us

We offer a competitive salary, paid vacation, holidays, and sick time, with 15 days of vacation in the first year. You will also receive a comprehensive benefits package including 401K, medical, dental, and vision care available day one, along with an encouraging and collaborative team environment and dedication to safety through our Zero Harm policy. The hiring salary range for this role is $91,000-$137,000, and the position also offers a competitive bonus plan based on individual, group, and corporate performance. HIRING SALARY RANGE: $103,600. - $155,500. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.