HVAC Branch Operations Leader

Woodson & Bozeman, Inc.; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Woodson & Bozeman, Inc. is seeking an experienced HVAC Branch Manager to lead the daily operations of our Memphis wholesale location. You will drive branch performance, manage inventory, and develop a strong team while building relationships with HVAC contractors and commercial customers.

This hands-on leadership role requires understanding HVAC wholesale distribution, a focus on safety, and the ability to collaborate across departments to meet growth goals.

Qualifications

• 5–7 years in HVAC wholesale distribution or closely related experience preferred.
• Previous branch management or operations management experience strongly preferred.
• Strong HVAC product and industry knowledge.
• Demonstrated leadership, coaching, and employee development skills.
• Working knowledge of inventory management and wholesale distribution operations.
• Ability to understand sales, gross margin, expenses, and branch profitability.
• Strong customer service, communication, and problem-solving skills.
• Proficiency with ERP systems; Epicor Prophet 21 experience preferred.
• Self-motivated, organized, accountable, and comfortable in a fast-paced distribution environment.

Responsibilities

• Lead the overall operation and performance of the branch.
• Manage branch revenue, gross margin, operating expenses, inventory, staffing, and profitability.
• Establish clear expectations and hold employees accountable for performance, customer service, and operational standards.
• Recruit, train, coach, and develop branch employees.
• Oversee counter operations, order fulfillment, receiving, shipping, transfers, returns, and inventory activities.
• Maintain accurate inventory levels and monitor stockouts, inventory turns, excess inventory, obsolete inventory, and inventory accuracy.
• Partner with Territory Managers, Commercial Sales, and Inside Sales to support revenue, margin, customer retention, and growth objectives.
• Develop and maintain strong relationships with HVAC contractor and commercial customers.
• Resolve escalated customer issues promptly and professionally.
• Identify opportunities to improve branch efficiency, profitability, customer service, and operational performance.
• Maintain a safe, clean, organized, and professional branch environment.
• Ensure compliance with company policies, procedures, safety standards, and applicable regulatory requirements.
• Review branch financial and operational results and communicate performance, risks, opportunities, and corrective actions to leadership.

Skills

Leadership

Employee development

Customer service

Communication

Problem-solving

Coaching

Inventory management

ERP systems

Team building

Sales support

Tools

Epicor Prophet 21

Microsoft Office

Job description

Woodson & Bozeman, Inc. is seeking an experienced HVAC Branch Manager to lead the daily operations of our Memphis wholesale location. You will drive branch performance, manage inventory, and develop a strong team while building relationships with HVAC contractors and commercial customers.

This hands-on leadership role requires understanding HVAC wholesale distribution, a focus on safety, and the ability to collaborate across departments to meet growth goals.