HVAC Branch Associate: Customer Sales & Inventory

Insco Distributing, Inc.; Tomball (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Insco Distributing, Inc. in Tomball, TX is seeking a Branch Associate to deliver exceptional customer service and support branch operations to drive revenue. You will assist customers in person, by phone, and via email with strong HVAC product knowledge and cross-sell opportunities.

The role requires lifting up to 75 lbs, operating a forklift, and maintaining a clean, organized store. A High School Diploma or GED is required, with HVAC experience preferred in a fast-paced retail environment.

Qualifications

• High School Diploma or GED.
• One year HVAC industry experience.
• General knowledge of HVAC products preferred.

Responsibilities

• Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
• Deliver outstanding customer service through strong interpersonal skills and active listening.
• Safely handle and load products into customers' vehicles for secure transport.
• Maintain a clean and organized store environment, including restocking, front-facing, dusting shelves, and general housekeeping duties such as sweeping and mopping.
• Perform accurate data entry and retrieval in the computer system, including processing customer orders, branch transfers, quotations, inventory details, and pricing.
• Clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures.
• Conduct accurate cycle counts and inventory management as needed.
• Operate a forklift safely and efficiently.
• Build and maintain strong relationships with customers by providing after-sales service, securing repeat business, sharing promotions, and cross-selling products.
• Will be required to perform other duties as requested, directed or assigned.

Skills

Product knowledge

Customer service

Communication skills

Data entry

Inventory management

Forklift certification

Physical lifting ability

Education

High School Diploma or GED

HVAC industry experience

Job description

Insco Distributing, Inc. in Tomball, TX is seeking a Branch Associate to deliver exceptional customer service and support branch operations to drive revenue. You will assist customers in person, by phone, and via email with strong HVAC product knowledge and cross-sell opportunities.

The role requires lifting up to 75 lbs, operating a forklift, and maintaining a clean, organized store. A High School Diploma or GED is required, with HVAC experience preferred in a fast-paced retail environment.