HVAC and Plumbing Dispatcher - Customer Service Associate

Neil Slattery Plumbing, Heating & Cooling; Farmingdale (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health insurance

Dental insurance

Vision insurance

Job summary

Neil Slattery Plumbing, Heating, & Cooling in Farmingdale, NJ seeks a friendly, detail‑oriented dispatcher to join our team as a full‑time HVAC and Plumbing Dispatcher / Customer Service Associate. You will coordinate service calls, answer client questions, and keep our office running smoothly.

Ideal candidates show strong computer skills, a valid driver's license, and a commitment to excellent service.

Qualifications

• 18+ years old
• Exceptional computer skills
• Valid driver's license

Responsibilities

• Keep office running smoothly and coordinate dispatch of HVAC/plumbing services
• Interact with customers to identify issues and provide solutions
• Schedule and dispatch technicians and services
• Maintain client database and ensure records accuracy
• Keep workspace clean and organized

Skills

Exceptional computer skills

Strong communication

Time management

Professionalism

Customer rapport

Job description

Neil Slattery Plumbing, Heating, & Cooling in Farmingdale, NJ is calling all personable and detail-oriented dispatch superstars to apply to join our amazing team as a full-time HVAC and Plumbing Dispatcher / Customer Service Associate!

WHY YOU SHOULD JOIN OUR TEAM

We are an established company that invests in our team and offers real opportunities for growth. We pay our HVAC and Plumbing Dispatchers / Customer Service Associates a competitive hourly wage of $18 - $24 an hour, depending on experience. Our team also enjoys great benefits, including paid time off (PTO), health, dental, and vision insurance. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!

ABOUT NEIL SLATTERY PLUMBING, HEATING, & COOLING

Neil Slattery Plumbing, Heating, & Cooling was originally founded in 1993 as a plumbing company but later expanded to include HVAC services as well. We're a growing second-generation company that serves the Monmouth and Ocean Counties. Our mission statement is to "provide our clients with exceptional services at the best value and exceed their expectations," and we take that to heart.

Here at Neil Slattery, we strive for balance, so we like to have an upbeat and fun atmosphere where we also work hard and take quality service seriously. We value our team of technicians, so we have weekly training to set goals and make adjustments as needed. The excellent customer service we provide wouldn't be possible without our highly skilled team, so we offer great pay and generous benefits to express our appreciation.

ARE YOU A GOOD FIT?

Ask yourself: Can you provide above-and-beyond customer service? Do you have excellent communication skills, both written and verbal? Can you manage your time well and effectively prioritize tasks? Do you present yourself professionally? Can you easily establish a good rapport with people? Are you dependable and punctual? Do you take pride in your work? Do you have the desire to work with a company that values and respects you? Would you like to work with an established local company? If so, please consider applying for this HVAC and Plumbing Dispatcher / Customer Service Associate position today!

YOUR LIFE AS A PLUMBING DISPATCHER / CUSTOMER SERVICE ASSOCIATE

In this essential dispatch position, we rely on you to keep our office running smoothly while interacting with customers to ensure their HVAC and plumbing issues are accurately identified, and technicians and services are appropriately scheduled and dispatched. You pride yourself on being able to maintain a positive, calm demeanor, so even when issues and concerns arise, you are patient, professional, and committed to effectively answering questions and finding viable solutions. Additionally, you keep clients informed about their services, assist technicians when needed, and make sure your workspace is clean. Lastly, you maintain our client database to ensure our records are always accurate and up to date. At the end of the day, you are proud of the role you play on our team and enjoy seeing your hard work pay off in seamless operations!

WHAT WE NEED FROM YOU

• 18+ years old
• Exceptional computer skills
• Valid driver's license

Dispatch and customer service experience is preferred but not required. If you can meet these requirements and perform this dispatch and customer care job as described above, we would be happy to have you as part of our team!

Location: 07727