Human Services Program Specialist

Commonwealth-of-Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Telework up to 3 days per week

Job summary

Commonwealth of Pennsylvania's Bureau of Human Services Licensing seeks a meticulous Human Services Program Specialist to review licensing applications, verify compliance, and help applicants navigate licensing steps.

This full-time role emphasizes accuracy, teamwork, and service to the public, with potential telework up to three days per week and standard hours 8:00 AM–4:30 PM, Monday through Friday.

Qualifications

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.
• Must meet PA residency requirements and be able to perform essential job functions.

Responsibilities

• Review licensing applications and supporting documents for regulatory compliance
• Verify certificates, legal papers, and statements for accuracy
• Analyze information from state systems to inform actions
• Communicate with applicants, providers, and program offices to gather information
• Enter data, update records, and organize electronic files
• Prepare reports, summaries, and materials for meetings

Skills

Experience in human services

Job description

As a Human Services Program Specialist with the Bureau of Human Services Licensing, you will help ensure essential programs meet high standards for safety and compliance. This role allows you to apply your organizational strengths while helping applicants navigate important licensing steps. It is a great fit for someone who enjoys detailed work and values teamwork. Join our mission-driven agency that relies on your accuracy and positive approach.

This position supports the Division of Licensing Administration by reviewing licensing applications, organizing documentation, and verifying compliance with required regulations. It involves communication with applicants and program offices to ensure all materials are accurate and complete for processing. As a Human Services Program Specialist, you will perform the following duties:

• Application Review: Evaluate licensing applications and supporting documents to confirm compliance with regulations
• Document Verification: Check certificates, legal papers, charts, and statements for accuracy and authenticity
• Data Analysis: Analyze information from multiple state systems to draw conclusions and recommend actions
• Stakeholder Communication: Communicate with applicants, providers, and program offices to resolve questions and gather required information
• Record Management: Enter licensing data, update records, and organize electronic files according to policy
• Report Preparation: Prepare reports, summaries, and materials for presentations and meetings

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.