Human Services Program Representative 1

Commonwealth-of-Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Commonwealth of Pennsylvania, Department of Human Services, Office of Children, Youth and Families, is seeking a Human Services Program Representative 1 to strengthen services for children, youth and families by reviewing programs, guiding agencies, and supporting improvements.

You will conduct on-site evaluations, analyze data, ensure program compliance with state and federal standards, and prepare reports with improvement recommendations for agency leaders and county officials.

Qualifications

• Bachelor's degree or equivalent combination of experience and training.
• Three years of professional experience developing, implementing, or evaluating a human service program.
• Ability to perform on-site reviews and data analysis in a governmental setting.

Responsibilities

• Conduct on-site surveys and reviews to assess services and provide guidance to agencies.
• Analyze data and evaluate allegations of child abuse in approved public and private agencies and recommend actions.
• Assess programs to ensure goals, objectives, and required standards are met.
• Prepare and present evaluation results and improvement recommendations to agency leaders and county officials.
• Review contracts, audits, and reimbursement requests to confirm spending supports program goals.
• Recommend policy updates and assist agencies with understanding and implementing departmental requirements.

Skills

Program evaluation

Data analysis

Policy guidance

Report writing

Education

Bachelor's degree

Job description

Step into a meaningful role as the Human Services Program Representative 1 with the Department of Human Services (DHS), Office of Children, Youth and Families. In this position, you help strengthen services for children, youth, and families by reviewing programs, guiding agencies, and supporting improvements. Your work promotes high-quality practices and reinforces important standards across communities. Join the Central Region team, where your expertise drives strong outcomes and helps shape a positive future for families throughout the region.

This position provides consultation, evaluation, and administrative guidance to public and private agencies that serve children, youth, and families. The role involves reviewing services, analyzing data, and ensuring that programs follow state, federal, and departmental standards. As a Human Services Program Representative 1, you will perform the following duties:

• Agency Evaluation: Conduct on-site surveys and reviews to assess services and provide helpful guidance to agencies
• Abuse Allegation Review: Analyze data and evaluate allegations of child abuse in approved public and private agenciesand recommended actions
• Program Compliance: Assess programs to ensure goals, objectives, and required standards are met
• Report Preparation: Prepare and present evaluation results and improvement recommendations to agency leaders, boards, and county officials
• Financial Analysis: Review contracts, audits, and reimbursement requests to confirm spending supports program goals
• Policy Support: Recommend policy updates and assist agencies with understanding and implementing departmental requirements

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.