Human Services Program Representative 1

Commonwealth-of-Pennsylvania; Emlenton (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Human Services Program Representative 1 to help ensure facilities and services meet standards and to support quality assurance efforts across statewide juvenile justice services.

You will review program operations, provide guidance on treatment practices, safety procedures, and program standards, and collaborate with state partners to strengthen delinquent youth initiatives.

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or an equivalent combination of experience and training.

Responsibilities

• Review institutions to assess performance, compliance, and service quality.
• Provide guidance on treatment practices, safety procedures, and program standards.
• Support data review, reporting, and process improvements across Bureau of Juvenile Justice Services' facilities.
• Assist with developing, revising, and interpreting policies and regulations.
• Examine complaints and incidents and prepare detailed reports of findings.
• Work with statewide partners to strengthen strategies for delinquent youth.

Skills

Program evaluation

Policy guidance

Quality assurance

Collaboration

Investigative review

Education

Bachelor's degree

Job description

Do you want to help improve programs that serve youth and families across Pennsylvania? As a Human Services Program Representative 1 with the Department of Human Services, you help ensure that facilities and services meet important standards. This role allows you to support quality assurance efforts, review program operations, and provide guidance to facilities statewide. Join a team dedicated to building safe, effective, and responsive juvenile justice services.

This role provides program guidance, evaluates statewide services, and supports the improvement of juvenile justice operations. As a Human Services Program Representative 1, you will perform the following duties:

• Program Evaluation:Review institutions to assess performance, compliance, and service quality
• Technical Assistance:Provide guidance on treatment practices, safety procedures, and program standards
• Quality Assurance:Support data review, reporting, and process improvements across Bureau of Juvenile Justice Services' facilities
• Policy Support:Assist with developing, revising, and interpreting policies and regulations
• Investigative Review:Examine complaints and incidents and prepare detailed reports of findings
• Collaboration Efforts:Work with statewide partners to strengthen strategies for delinquent youth

This is information about the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the Residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require a medical examination.
• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.