Human Services Program Representative 1

Commonwealth Of Pennsylvania; Emlenton (PA); On-site; USD 69,000 - 105,000; Full time

Job summary

Commonwealth of Pennsylvania in Butler County seeks a Human Services Program Representative 1 to help ensure facilities and services meet standards across the state.

You will provide program guidance, conduct evaluations, and support improvements in juvenile justice services. The role emphasizes policy support, investigations, and cross‑agency collaboration to protect youth and families.

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or an equivalent combination.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.

Responsibilities

• Provide program guidance and evaluate statewide services.
• Support improvement of juvenile justice operations.
• Review institutions for performance, compliance, and service quality.
• Assist with policy development, interpretation, and regulatory updates.
• Investigate complaints and incidents and prepare reports.
• Collaborate with statewide partners to strengthen delinquent youth strategies.

Skills

Program evaluation

Quality assurance

Technical guidance

Policy interpretation

Education

Bachelor's degree

Job description

Salary

$69,086.00 - $104,959.00 Annually

Location

Butler County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-56134-41730

Department

Department of Human Services

Division

HS Bur Juv Jus Srvs Ctrl Rgn

Opening Date

08/11/2026

Closing Date

8/24/2026 11:59 PM Eastern

Job Code

41730

Position Number

50395711

Union

Non-Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00210881

Bureau / Division

Bureau of Juvenile Justice Services / Central Region

Worksite Address

12 Dakota Drive

Worksite Address

Emlenton, Pennsylvania

City

Emlenton, Pennsylvania

Zip Code

16373

Contact Name

Joseph Bell

Contact Email

[e-mail]

THE POSITION

Do you want to help improve programs that serve youth and families across Pennsylvania? As a Human Services Program Representative 1 with the Department of Human Services, you help ensure that facilities and services meet important standards. This role allows you to support quality assurance efforts, review program operations, and provide guidance to facilities statewide. Join a team dedicated to building safe, effective, and responsive juvenile justice services.

DESCRIPTION OF WORK

This role provides program guidance, evaluates statewide services, and supports the improvement of juvenile justice operations. As a Human Services Program Representative 1, you will perform the following duties:

• Program Evaluation: Review institutions to assess performance, compliance, and service quality
• Technical Assistance: Provide guidance on treatment practices, safety procedures, and program standards
• Quality Assurance: Support data review, reporting, and process improvements across Bureau of Juvenile Justice Services' facilities
• Policy Support: Assist with developing, revising, and interpreting policies and regulations
• Investigative Review: Examine complaints and incidents and prepare detailed reports of findings
• Collaboration Efforts: Work with statewide partners to strengthen strategies for delinquent youth

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• A conditional offer of employment will require a medical examination.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Veterans

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.