Human Services Program Consultant

Virginia Information Technologies Agency - DHRM; Richmond (VA); On-site; USD 77,000 - 93,000; Full time

Job summary

Virginia Department of Health is seeking a Human Services Program Consultant to provide expert clinical guidance to families of children diagnosed with congenital cytomegalovirus (cCMV). This role supports the PPILLS grant objectives by improving family-centered care, conducting targeted surveys, and collecting data to inform programmatic strategies.

The specialist will collaborate with clinical teams, public health staff, and researchers to ensure families receive comprehensive support,

Qualifications

• Ability to maintain confidentiality and handle sensitive patient information in accordance with legal and ethical standards.
• Apply pediatric clinical knowledge to evaluate and interpret medical records for completeness and accuracy.
• Excellent organization and presentation skills; strong networking and communication abilities.
• Knowledge of medical terminology, diagnostic procedures, treatment protocols, and clinical documentation standards for pediatrics.
• Familiarity with electronic health records (EHR) and data collection guidelines.
• Comprehensive knowledge of pediatric nursing, including growth, development, cCMV and hearing loss.
• Skilled in reviewing and abstracting clinical data from medical records with attention to detail.
• Licensed Registered Nurse with pediatric nursing experience.

Responsibilities

• Provide expert guidance and support to families of children diagnosed with cCMV.
• Assist families in navigating medical, developmental, and social services.
• Monitor and follow up on children’s care plans, referrals, and interventions.
• Design, administer, and manage surveys to capture experiences, outcomes, and service utilization.
• Ensure surveys are conducted ethically and confidentially per research protocols.
• Track survey completion and follow up with families as needed.
• Collaborate with physicians, audiologists, social workers, and other providers supporting cCMV families.
• Coordinate care and share information to ensure continuity and quality of services.
• Build and maintain relationships with community organizations and early intervention programs.
• Access and extract relevant clinical data from medical records for follow-up and reporting.
• Maintain documentation of interventions, referrals, and family contacts.
• Track ongoing care and follow up on missed appointments and therapies.
• Identify barriers to care and develop strategies to overcome them.
• Provide families with educational materials on cCMV and early interventions.
• Train clinical staff on best practices for family-centered cCMV care.
• Assist in collecting and analyzing program data for grant reporting.
• Participate in team meetings to discuss outcomes and improve processes.
• Stay current on cCMV research and family-centered care practices.
• Recommend and implement quality improvements based on feedback and data.

Skills

Confidentiality

Pediatric clinical knowledge

Organization & presentation

Medical terminology & docs

Familiarity with EHR

Clinical data abstraction

RN license with pediatrics

Education

Registered Nurse license

Job description

Title: Human Services Program Consultant

State Role Title: Prog Admin Specialist II

Hiring Range: $76,590 – $92,916

Pay Band: 5

Agency: Virginia Department of Health

Location:Dept of Health

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public – G

Job Duties

This is a restricted position, which is solely funded by the CDC- Pregnant People Infant Link Longitudinal Surveillance. The availability of funding is scheduled for review annually and periodically thereafter. Continued employment is contingent on the continued availability of funds.

The Clinical Consultant Specialist will provide expert guidance, support, and educational resources to families of children diagnosed with congenital cytomegalovirus (cCMV). This role is central to the PPILLS grant’s objectives of improving family-centered care, conducting targeted surveys, and collecting data to inform programmatic strategies. The Specialist will work collaboratively with clinical teams, public health personnel, and research staff to ensure families receive comprehensive support and accurate information regarding cCMV management, developmental monitoring, and available interventions.

Provide individualized clinical support and guidance to families of children diagnosed with cCMV.

Assist families in navigating medical, developmental, and social service systems.

Monitor and follow up on children’s care plans, referrals, and interventions.

Design, administer, and manage surveys for families to capture experiences, outcomes, and service utilization.

Ensure surveys are conducted ethically, confidentially, and according to research protocols.

Track survey completion and follow up with families as needed.

Partners with physicians, audiologists, social workers, and other providers supporting cCMV-affected families.

Coordinate care and share information to ensure continuity and quality of services.

Build and maintain relationships with community organizations, and early intervention programs.

Access, review, and extract relevant clinical data from medical records to support follow-up and program reporting.

Maintain accurate documentation of interventions, referrals, and family contacts.

Track each child’s ongoing care and follow up on missed appointments, developmental screenings, and therapy referrals.

Identify barriers to care and develop strategies to overcome them.

Provide families with educational materials and resources regarding cCMV, treatment options, and early intervention strategies.

Train and consult with clinical staff and stakeholders on best practices for family-centered cCMV care.

Assist in collecting, organizing, and analyzing program data to meet grant reporting requirements.

Participate in team meetings to discuss outcomes, share insights, and improve program processes.

Stay current on cCMV research, early intervention strategies, and best practices in family-centered care.

Recommend and implement quality improvement initiatives based on family feedback and program data.

Minimum Qualifications

• Ability to maintain confidentiality and handle sensitive patient information in accordance with legal and ethical standards.
• Ability to apply pediatric clinical knowledge to evaluate and interpret medical records for completeness and accuracy.
• Excellent organization & presentation skills; strong networking abilities & communication skills
• Knowledge of medical terminology, diagnostic procedures, treatment protocols, and clinical documentation standards relevant to pediatric populations.
• Familiarity with electronic health records (EHR) systems, medical record abstraction processes, and healthcare data collection guidelines.
• Comprehensive knowledge of pediatric nursing principles, including growth and development, common pediatric conditions such as cCMV and hearing loss
• Skilled in accurately reviewing, interpreting, and abstracting clinical data from medical records with strong attention to detail.
• Licensed Registered Nurse with clinical experience in pediatric nursing (e.g., hospital, clinic, or public health setting).

Additional Considerations

• Understanding of regulatory and compliance requirements, including HIPAA and quality assurance standards for medical data handling
• Travel may be required
• Time management and organizational skills to handle multiple case follow-ups and meet deadlines.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e‑mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E‑Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

Contact Information

Name: Xavier Callistro

Phone: (804) 658‑6519

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.