Human Services Licensing Representative - Southwest Region

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 52,000 - 76,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Human Services is seeking a Human Services Licensing Representative to uphold safety rules for personal care homes and assisted living residences. You will conduct inspections, investigate complaints, and review documents to ensure licensing compliance.

This full-time role requires travel within the Southwest Region of Pennsylvania, a bachelor’s degree or equivalent experience, and the ability to work from a home-based headquarters with a secure

Qualifications

• Two years of professional experience gathering and analyzing information in a social service or law enforcement program, and a bachelor’s degree.
• Or an equivalent combination of experience and training.

Responsibilities

• Conduct independent inspections of personal care homes and assisted living residences to assess compliance with state laws and regulations.
• Investigate complaints and incidents by gathering facts and determining regulatory compliance.
• Examine medical, legal, and program documents to evaluate adherence to licensing requirements.
• Provide advice to facility operators regarding compliance with statutes, policies, and procedures.
• Assist in the safe relocation of residents from noncompliant homes by coordinating needs, belongings, and transportation.
• Recommend licensing and enforcement actions based on inspection findings and professional judgment.

Skills

Inspection

Investigation

Regulatory compliance

Documentation review

Communication

Education

Bachelor’s degree

Job description

The Human Services Licensing Representative position with the Department of Human Services is a chance to serve your community in a powerful way. You will help uphold essential safety rules that protect residents who depend on personal care and assisted living services. This job offers independence, purpose, and the chance to solve meaningful challenges. Be part of an agency that values your judgment and dedication.

This role focuses on conducting inspections and investigations that ensure personal care homes and assisted living residences follow state laws and regulations. Your work supports the health, safety, and well-being of residents throughout Pennsylvania. As a Human Services Licensing Representative, you will perform the following duties:

• Inspection Activities: Conduct independent inspections of personal care homes and assisted living residences to assess compliance with state laws and regulations
• Complaint Investigations: Investigate complaints and incidents by gathering facts and determining regulatory compliance
• Information Review: Examine medical, legal, and program documents to evaluate adherence to licensing requirements
• Technical Guidance: Provide advice to facility operators regarding compliance with statutes, policies, and procedures
• Relocation Support: Assist in the safe relocation of residents from noncompliant homes by coordinating needs, belongings, and transportation
• Enforcement Recommendations: Recommend licensing and enforcement actions based on inspection findings and professional judgment

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with 30-minute lunch.
• Home Headquartered: This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
• Travel is required.
• Salary: In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of professional experience gathering and analyzing information in a social service or law enforcement program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must reside in or be willing to relocate to the Southwest Region which includes Allegheny, Fayette, Greene and Washington counties.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.