Human Services Job Link Intern

County of Sonoma; Santa Rosa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

The County of Sonoma Human Services Department is seeking an energetic Job Link Work Experience Intern who is currently enrolled in a workforce development program. You will support administrative and clerical tasks, manage case files, and assist with data entry and client communication.

The internship offers structured on-the-job training within the Employment and Training Division, focusing on Microsoft Office, data collection, and customer service skills while gaining exposure to county

Qualifications

• Currently enrolled in a formal workforce development program.
• Experience: None required.
• Valid driver license may be required depending on assignment.
• Ability to perform clerical and data entry tasks.

Responsibilities

• Create, update, and close client case files (physical and/or electronic).
• Create and manage appointment spreadsheets; manage Job Link emails and interpretation requests.
• Process invoices and reimbursements.
• Answer phones and provide customer service.
• Assist Job Link staff with projects and client orientations; schedule/attend meetings and take notes.

Skills

Customer service

Time management

Organization

Communication

Teamwork

Education

Currently enrolled in workforce development program

Tools

Microsoft Office

Job description

Position Information

The County of Sonoma Human Services Department is looking for energetic individuals currently enrolled in a workforce development program to assist their Employment and Training Job Link Program!

Please note: To be considered for this opportunity, you must be enrolled in a formal workforce development program. Examples include: Conservation Corps North Bay, Petaluma People Services Center, Goodwill Industries of the Redwood Empire, etc.

As a Job Link Intern with the County of Sonoma, you will perform a variety of administrative and clerical activities, such as: creating, updating, and closing client case files (physical and/or electronic); creating and managing appointment spreadsheets; managing Job Link emails and interpretation requests; processing invoices and reimbursements; contacting clients quarterly for data collection purposes; entering data in program databases; answering phones and providing exceptional customer service; assisting Job Link staff with projects and client orientations; scheduling/attending meetings and taking notes; and performing other duties as assigned.

As a Job Link Work Experience Intern, You Will Participate In Structured On-the-job Training Assignments In The Employment And Training Division Of The Human Services Department And Will Learn a Wide Variety Of Tasks, Including

• An overview of the function and services of the Job Link program
• Microsoft Office Suite programs, data collection, and data entry
• Customer service, time management, and organization skills
• Verbal and written communication skills
• Teamwork, leadership, and professionalism

EMPLOYMENT

Interns are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as: long-term disability insurance coverage; accrual of vacation and sick leave; participation in the County retirement program; or eligibility to take promotional examinations. Paid interns may meet the eligibility requirements (generally worked 11 consecutive pay periods with a minimum of 440 hours and are scheduled at least 40 hours per pay period) to qualify for a County contribution toward medical coverage. Dependent coverage may also be available at employee's cost. Interns may not work in excess of 1,560 hours in a twelve month period.

MINIMUM QUALIFICATIONS

Education: Current enrollment as a participant in a formal workforce development program.

Experience: None required.

License: Possession of a valid driver's license at the appropriate level including necessary endorsements as required by the State of California may be required depending upon assignment to perform the essential functions of the position.

KNOWLEDGE, SKILLS, AND ABILITIES

Some knowledge of: basic customer service skills; general goals and purposes of county and departmental programs, services, and operations; and basic occupational hazards and standard safety practices.

Ability to: understand and follow oral and written instructions; work under supervision; learn and perform assigned tasks and routines; establish and maintain harmonious work relationships with co-workers and the general public; work in an efficient and safe manner.

Selection Procedure & Some Helpful Tips When Applying

Applications and supplemental questionnaires will be reviewed to ensure candidates meet the minimum requirements for the position. Candidates possessing these requirements will be referred to the department for further consideration. The hiring department will contact candidates who appear to best meet the requirements and needs of the position and take further steps in making a selection for the internship.

If selected, candidates must show proof of current enrollment as a participant in a workforce development program.

Additional Information: A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

The County of Sonoma Values Diversity

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

Important Note:

Benefits described herein do not apply to Extra Help positions.

County of Sonoma Benefits: Unrepresented

These are some of the excellent benefits the County offers:

• Paid Time Off: Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.
• Health Plan: Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generous County contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.
• Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired.
• IRS 457 Plan: Pre-tax employee contribution up to the IRS annual maximum.
• Retiree Medical: County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.
• Student Loan Debt Relief: County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.
• Plus, excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at [phone]. Additional details about benefit and compensation packages can be found in the MOUs located at Labor Agreements & Salary Resolution. For specific information about health and welfare benefits, including plan options, coverage, and premium amounts, go to Human Resources or contact the Human Resources' Risk Management-Benefits Office at [e-mail] or [phone].

• Important Notes: Benefits described herein do not represent a contract and may be changed without notice.