Human Services Network Analyst

County of Sonoma; Santa Rosa (CA); Hybrid; USD 86,000 - 143,000; Full time

Benefits offered by this job

Signing bonus

Hybrid telework

Salary advancement

Paid time off

Health premium contributions

Retirement

Student loan debt relief

Job summary

The County of Sonoma Human Services Department seeks an IT professional to join the team as a Human Services Network Analyst. The role focuses on high-level network and systems engineering across multiple complex technologies, with emphasis on Palo Alto, Microsoft 365, Azure, and Cisco networking.

The position offers a starting salary up to $68.47/hour ($142,905/year), a $20,000 signing bonus, and a hybrid telework arrangement.

Qualifications

• Experience designing, installing, and maintaining complex multi-site LANs/WANs.
• Experience administering modern IT security and identity management.
• Strong written and verbal communication in a fast-paced environment.

Responsibilities

• Administer and manage diverse IT systems across the department.
• Configure and monitor Palo Alto, Azure, and Microsoft 365 environments.
• Ensure data sensitivity tagging and data loss prevention.
• Collaborate with technical and non-technical staff to meet department goals.

Skills

Network engineering

Vendor management

Technical writing

Security best practices

Problem solving

Education

Bachelor's degree in IT or related field

Tools

Palo Alto Networks technologies

Microsoft 365 Administration

Azure Architecture/Management

Active Directory/Entra ID

Exchange Online/ProofPoint

Azure Virtual Desktop

Cisco networking

Splunk/Wireshark

NMAP/Tenable Defender

Job description

Position Information

The County of Sonoma Human Services Department seeks a qualified IT professional to join their team as a Human Services Network Analyst!

Starting salary up to $68.47/hour ($142,905/year), plus a competitive total compensation package*, AND a $20,000 Signing Bonus**!

The Human Services Network Analyst performs complex technical duties within the IT unit of the Human Services Department and is responsible for the administration and management of any combination of the following systems, including Microsoft Office365 and Azure, Palo Alto Network technologies (FW, SD-WAN, Prisma, SASE, ZTNA), enterprise email (Exchange Online, ProofPoint Enterprise), virtual desktop environments (Azure Virtual Desktop), identity management (Active Directory, Entra ID), and the Cisco network (routing, switching, Wi-Fi). This is a high-level network and systems engineering position responsible for managing and maintaining multiple advanced technologies throughout the Human Services Department. The ideal candidate will be a self-starter with the ability to work with both technical and non-technical staff, will possess strong written and verbal communications skills, will be able to work in a fast paced environment with competing priorities, and will have direct experience administering and managing many of the following:

• Palo Alto Networks technologies (Firewall, SD-WAN, Prisma, GlobalProtect)
• Microsoft 365 Administration (Entra ID, Intune, Exchange Online, Teams, SharePoint)
• Azure Architecture, Provisioning, and Management (Azure Virtual Machines, Azure Virtual Desktop, Azure Networking)
• Windows Server technologies (Active Directory, Group Policy, IIS, MS SQL, SMB, Printing, PowerShell)
• Dell Enterprise Servers and Storage Area Network Appliances
• Network Security Design (LPA, SASE, ZTNA, ALZ)
• Vulnerability Scanning and Remediation Systems (such as Microsoft Defender, NMAP, Tenable)
• Data Sensitivity Tagging and Data Loss Protection (Azure, Microsoft Purview)
• Packet Capturing and Analysis (such as Splunk, Wireshark, Fiddler)
• Network Monitoring Systems (such as SolarWinds, NAble, LogicMonitor)
• 3rd Party SecOps and MDR Services (such as Adlumen, Arctic Wolf, CrowdStrike, Red Canary)
• A.I. assistants (Microsoft Copilot, ChatGPT, Gemini, Claude)
• Enterprise Backup
• Email Security Services and Technologies (SPIF, DMARC, SPF, and Email Encryption)
• Third Party Email Security Services (such as Mimecast, Barracuda, Proofpoint, Ironscales)

About the Human Services Department (HSD)

As the largest agency in Sonoma County government, the Human Services Department's mission is to build upon strengths, as we bridge clients to opportunities through responsive safety-net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing responsive, client-focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging.

HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services.

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hiring Incentive** (Prorated based on FTE) The Human Services Department is currently offering a $20,000 signing bonus paid over three installments during the first two years of service
• Hybrid Telework A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement County contributions to help fund post-retirement employee health insurance/benefits
• Retirement A pension fully integrated with Social Security
• Paid Parental Leave May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.

This recruitment is currently being conducted to fill a full-time Human Services Network Analyst position in the IT unit of the Human Services Department. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified candidates who wish to be considered for future positions should consider applying to this recruitment.

Minimum Qualifications

Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:

• Experience: Three years of experience in designing, installing, and maintaining complex multi-site LANs and WANs;
• Education: The equivalent to graduation from a two-year college with major coursework in a related field.
• License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

The position advertised on this announcement does not require possession of a valid California Driver's License.

Knowledge, Skills, and Abilities

Considerable knowledge of: network and IT architectures; available bandwidth concepts and resources; network management systems concepts and methods; advanced network technologies; IT security methods and policies; agency-level business and mission requirements; and project management methods and principles.

Working knowledge of: customer service protocol; operating environments sufficient to install, configure, and maintain operating systems components.

Ability to: develop contingency plans to ensure continuous availability and accessibility of network resources in the event of emergencies; design network architectures; conduct cost-benefit analyses and total cost of ownership and capacity studies; establish security practices; develop contingency and recovery plans; manage and maintain network protocols; provide Intranet or Internet gateways; and coordinate other actions to ensure the implementation of networks that support mission requirements; evaluate and define infrastructure requirements; select hardware and software components; assemble installation teams; coordinate network implementation planning; and oversee testing and implementation; lead the implementation of major projects.

Selection Procedure & Some Helpful Tips When Applying

Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.

• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient.

The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews.

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides