Human Services Network Analyst

County-of-Sonoma-; Santa Rosa (CA); On-site; USD 129,000 - 157,000; Full time

Benefits offered by this job

Signing bonus

Hybrid telework

Salary advancement

Paid time off

Health benefits

Post-retirement health benefits

Retirement plan

Parental leave

Student loan debt relief

Job summary

County of Sonoma seeks an experienced IT professional for a Human Services Network Analyst in the IT unit of the Human Services Department. The role administers and manages key systems including Microsoft 365, Azure, Palo Alto networks, Exchange Online, and identity management, with a focus on security and efficient operations.

The position offers a starting salary up to $68.47/hour ($142,905/year) plus a $20,000 signing bonus, with hybrid telework options and robust benefits.

Qualifications

• Experience administering and managing Windows Server technologies (AD, GPO, IIS, MS SQL)
• Experience with Palo Alto Networks technologies (Firewall, SD-WAN, Prisma, GlobalProtect)
• Proficiency in Microsoft 365 Administration (Entra ID, Exchange Online, Teams)

Responsibilities

• Administer and manage complex network and systems across VMware/Azure environments
• Configure and monitor security, email, and identity services
• Collaborate with technical and non-technical staff in a fast-paced environment

Skills

Palo Alto Networks

Microsoft 365 Administration

Azure Architecture

Active Directory

Network Monitoring

Tools

Splunk

Wireshark

Fiddler

SolarWinds

Job description

The County of Sonoma Human Services Department seeks a qualified IT professional to join their team as a Human Services Network Analyst!

Starting salary up to $68.47/hour ($142,905/year), plus a competitive total compensation package*, AND a $20,000 Signing Bonus**

The Human Services Network Analyst performs complex technical duties within the IT unit of the Human Services Department and is responsible for the administration and management of any combination of the following systems, including Microsoft Office365 and Azure, Palo Alto Network technologies (FW, SD-WAN, Prisma, SASE, ZTNA), enterprise email (Exchange Online, ProofPoint Enterprise), virtual desktop environments (Azure Virtual Desktop), identity management (Active Directory, Entra ID), and the Cisco network (routing, switching, Wi‑Fi). This is a high‑level network and systems engineering position responsible for managing and maintaining multiple advanced technologies throughout the Human Services Department.

The ideal candidate will be a self‑starter with the ability to work with both technical and non‑technical staff, will possess strong written and verbal communications skills, will be able to work in a fast paced environment with competing priorities, and will have direct experience administering and managing many of the following:

• Palo Alto Networks technologies (Firewall, SD-WAN, Prisma, GlobalProtect)
• Microsoft 365 Administration (Entra ID, Intune, Exchange Online, Teams, SharePoint)
• Azure Architecture, Provisioning, and Management (Azure Virtual Machines, Azure Virtual Desktop, Azure Networking)
• Windows Server technologies (Active Directory, Group Policy, IIS, MS SQL, SMB, Printing, PowerShell)
• Dell Enterprise Servers and Storage Area Network Appliances
• Network Security Design (LPA, SASE, ZTNA, ALZ)
• Vulnerability Scanning and Remediation Systems (such as Microsoft Defender, NMAP, Tenable)
• Data Sensitivity Tagging and Data Loss Protection (Azure, Microsoft Purview)
• Packet Capturing and Analysis (such as Splunk, Wireshark, Fiddler)
• Network Monitoring Systems (such as SolarWinds, NAble, LogicMonitor)
• 3rd Party SecOps and MDR Services (such as Adlumen, Arctic Wolf, CrowdStrike, Red Canary)
• A.I. assistants (Microsoft Copilot, ChatGPT, Gemini, Claude)
• Enterprise Backup
• Email Security Services and Technologies (SPIF, DMARC, SPF, and Email Encryption)
• Third Party Email Security Services (such as Mimecast, Barracuda, Proofpoint, Ironscales)

About the Human Services Department (HSD)

As the largest agency in Sonoma County government, the Human Services Department’s mission is to build upon strengths, as we bridge clients to opportunities through responsive safety‑net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well‑being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi‑Cal, and In‑Home Supportive Services. The department is dedicated to providing responsive, client‑focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging.

HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.

The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well‑being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community‑based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services.

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hiring Incentive** - (Prorated based on FTE) The Human Services Department is currently offering a $20,000 signing bonus paid over three installments during the first two years of service
• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full‑time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee‑only and employee + family health plan options
• Post‑Retirement Health Reimbursement Arrangement - County contributions to help fund post‑retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.

This recruitment is currently being conducted to fill a full‑time Human Services Network Analyst position in the IT unit of the Human Services Department. This employment list may also be used to fill future full‑time, part‑time, or extra‑help (temporary) positions as they occur during the active status of the list.

Application submissions require the Supplemental Questionnaire to be completed.

Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: