Human Services Coordinator II

Massachusetts Department of Public Health; Waltham (MA); Hybrid; USD 77,000 - 105,000; Full time

Job summary

Massachusetts Department of Developmental Services in Massachusetts coordinates a team of Human Services Coordinators in the Charles River West Area Office, Waltham. The Human Services Coordinator II provides direct supervision, offers guidance to HSC I staff, and participates in planning and resource allocation for community services.

The role emphasizes supervisory duties, policy compliance, and strong case management.

Qualifications

• Supervisory experience and staff coordination in a complex environment.
• Strong judgement, calm under pressure, and decision-making ability.
• Excellent written and verbal communication skills.

Responsibilities

• Plan, prioritize, and coordinate work for assigned staff.
• Monitor and review Individual Service Plans (ISP).
• Maintain compliance with policies and procedures.
• Ensure case documentation meets standards and is complete.
• Identify high-risk or changing needs and escalate to Area Director as needed.
• Provide performance feedback and evaluations to staff.
• Provide coverage when an HSC I is absent.

Skills

Supervision

Problem solving

Communication skills

Team leadership

Attention to detail

Education

Bachelor's degree or higher

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Human Services Coordinator II (260006RR)

Job Description

Description

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator Supervisor (Human Services Coordinator II) position in the Charles River West Area Office in Waltham.

The HSC II will work with assigned staff and the Area Office Management Team to build respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department. The HSC II provides direct supervision, support, consultation, and orientation to assigned Human Service Coordinator Is (HSC I) and other staff. The HSC II is considered a critical and integral member of the Area Office management team in planning and resource allocation activities involving community services.

Additional HSC II responsibilities include, but are not limited to, the following:

• The planning, prioritization, and coordination of work by assigned staff which incorporates administrative, supportive and educational components
• Monitoring of Individual Service Plans
• Maintaining compliance with all relevant policies and procedures
• Assuring that case documentation is maintained and consistent with standards
• Identifying individual cases involving health, safety, risk and changing needs and ensuring that they are brought to the attention of the Area Director or designee(s), while engaging in problem solving
• Monitoring and providing consistent performance planning, feedback and evaluations to assigned staff
• Other related duties as required, which includes providing coverage if an HSC I is absent from work

Preferred Qualifications

• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and or evaluations; determining subordinates training needs and providing or arranging for each such training; motivating subordinate to work effectively; determining the need for disciplinary action and either recommending or initiating action.
• Ability to demonstrate sound judgement by making reasoned decisions, acting quickly, and maintaining a calm manner in stressful situation.
• Ability to communicate effectively through verbal and written means.
• Ability to establish and maintain harmonious working relationships.
• Ability to prioritize and respond to multiple demands from which individuals with disabilities and staff.
• Ability to seek guidance and support and take direction from supervisors and clinical consultants when needed.
• Knowledge of principles, practices, and techniques of supervision.
• Knowledge of and skill in the use of personal computers, software, and maintenance of individual records database, through training provided by or arranged by the department.
• Knowledge of documentation necessary for Individualized Service Plans (ISP).
• Knowledge of DDS and generic programs, services, and resources available to individuals with disabilities.

Ability to act as an advocate of human rights.

License and/or Certification Requirements

Based on assignment, a current class D license

PLEASE NOTE:

Schedule: Monday through Friday, 8:45am - 5:00pm

Days off: Sunday/Saturday

Flexibility required to meet the needs of the Area Office.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov

Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.

Travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affimative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Waltham - 465 Waverly Oaks Rd

Job

Community and Social Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Oct 6, 2026, 1:42:39 PM

Number of Openings

1

Salary

76,972.48 - 105,010.10 Yearly

If you have Diversity, Affimative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835867

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes