HUMAN SERVICES UNIT SUPERVISOR

Arizona Department of Administration; Chandler (AZ); On-site; USD 46,000 - 49,000; Full time

Job summary

Department of Economic Security (DES) in Arizona seeks a Human Services Unit Supervisor to lead a developmentally disabled services team across multiple Arizona locations, including Chandler. The role focuses on supervision, policy compliance, and maintaining eligibility processes with AHCCCS and DDD.

Strong leadership and knowledge of disability services are essential. The incumbent will guide Support Coordinators, oversee MAP activities, and ensure accurate case assignments while collaborating

Qualifications

• BA/BS in Social Science, Health Education, Education, Psychology, BSW or related field.
• Two years of professional experience with developmental disabilities preferred.
• Ability to supervise and coach a team and provide guidance to staff.
• Understanding of eligibility criteria and service delivery in Arizona.

Responsibilities

• Reviews AHCCCS and DDD policy to ensure compliance and completes initial assessments.
• Supervises and directs work of a unit of HSSs and support staff including MAP activities.
• Provides leadership and training to field Support Coordinators.
• Manages eligibility referrals and ensures documentation meets requirements.
• Attends meetings to educate on DDD eligibility criteria and Medicaid requirements.
• Provides ongoing technical assistance to community and Support Coordination.

Skills

Supervision & Coaching

Conflict resolution

Case management

Person-centered planning

Disabilities services

Community resources

DDD Eligibility Criteria

Microsoft Word

Outlook

Excel

HIPAA

Education

BA/BS in Social Science or related field

Health Education or Psychology

BSW or related degree

Early Childhood Education or related field

Tools

Microsoft Word

Outlook

Excel

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

HUMAN SERVICES UNIT SUPERVISOR

Job Location:

Division of Developmental Disabilities (DDD) 1701 North Fourth Street, Flagstaff, Arizona 86004 1455 South Alvernon Way, Tucson, Arizona 85711 125 East Elliot Road, Chandler, Arizona 85255 9801 North 7th Street, Phoenix, Arizona 85020 8990 West Peoria Avenue, Peoria, Arizona 85345

Salary: $46,000 - $48,600

Grade: 19

Closing Date: October 18, 2026

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view Our DES video. Come join the DES Team! The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Human Services Unit Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties

• Reviews AHCCCS and DDD policy and procedures to ensure compliance. Completes initial assessments to maintain timeliness. Responsible for supervising & directing work of a unit of HSSs & support staff including all MAP activities. Provides leadership & guidance to all staff & providing technical assistance & training to field Support Coordinators.
• Reviews and assigns eligibility referral requests received by telephone, walk in, on-line (Internet), etc. Works with families to complete and gather all necessary eligibility documentation. Communicates with providers and ensures all eligibility requirements are met.
• Attends meetings to provide education and training regarding DDD's eligibility criteria. Communicates with AHCCCS to ensure Medicaid requirements for eligibility are met.
• Provides ongoing technical assistance to the community and Support Coordination. Interprets policies and procedures. Provides direct support and technical assistance to members/families, and Support Coordinators as needed.
• Ensures eligibility staff maintain and update their case assignments to ensure information is accurate and accessible to the Unit Supervisor.
• Reviews all re-determinations for DDD eligible members. Requests documentation and follows up with Support Coordination on eligibility.

Knowledge, Skills & Abilities (KSAs)

• Knowledge in: Principles of Supervision and Coaching; Conflict resolution; Basic principles and practices of Case Management; Person Centered Planning and Support. Article 21-557-557 and the provision of services to members with disabilities in Arizona. Community Resources; DDD Eligibility Criteria; ACOM Manual; AMPM Manual. Arizona's Medicaid plan (1115 Waiver); Microsoft Word, Outlook, Excel. Health Insurance Portability and Accountability Act (HIPAA).
• Skills in: Applying federal laws, state statutes, and agency policies and procedures. Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities. Oral and written communication; Organization. Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public. Conflict Resolution; Documentation.
• Ability to: Adapt and be sensitive to a variety of diverse cultures, and to maintain and display a professional demeanor. Establish professional partnerships; Develop and maintain provider file documentation. Work effectively with a wide range of personalities and team members. Facilitate meetings; Research concerns; Communicate with other professionals. Remain flexible as priorities change.

Selective Preference(s)

• The ideal candidate for this position will have: BA/BS in Social Science, Health Education, Education, Psychology, BSW, Health Sciences, Early Childhood Education (OR) closely related field (AND) TWO (2) years professional experience with developmental disabilities (OR) 4 years professional case management/social work experience including TWO (2) years with developmental disabilities (OR) ONE (1) year as Human Services Specialist 3 (OR) TWO (2) years as Human Services Specialist 2.

Pre-Employment Requirements

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance. Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults. Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry and the Adult Protective Services Registry. Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility.

Benefits

The Arizona Department of Economic Security offers a comprehensive benefits package to include: Affordable medical, dental, life, and short-term disability insurance plans; Participation in the Arizona State Retirement System (ASRS) and long-term disability plans; 10 paid holidays per year; Paid vacation and sick time; Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.; Deferred compensation plan; Wellness plans; Tuition Reimbursement; Stipend Opportunities; Infant at Work Program; Rideshare and Public Transit Subsidy; Career Advancement & Employee Development Opportunities.

Contact Us

For questions about this career opportunity, please contact Shobana Jeyaraj at 480-915-7157 or [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-915-7157 or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.

Advertised: 06 Oct 2026 US Mountain Standard Time
Applications close: 18 Oct 2026 US Mountain Standard Time