Human Services Assistant III

Virginia Department of Social Services; Harrisonburg (VA); In loco; USD 29.000 - 36.000; Tempo pieno

Descrizione del lavoro

Virginia Department of Social Services is seeking a Human Services Assistant III to provide administrative/clerical support for Family Services Specialists. Responsibilities include transcription, data entry in OASIS, and client communications.

The role requires strong organizational skills, familiarity with DSS systems and the ability to research and prepare documents for case files.

Competenze

• High school diploma with post-secondary coursework in office or business administration, accounting, computer science or related field; clerical experience.
• Experience with DSS computer systems such as OASIS, Spider, VACMS.
• Strong math, accounting, grammar and data-entry abilities.

Mansioni

• Support Family Services Specialists in CPS, APS and Foster Care.
• Communicate effectively with program participants in writing and verbally.
• Research client information and verify data across databases.
• Provide information to clients via phone and email.
• Process forms and prepare documentation using agency systems.

Conoscenze

Customer service

Data entry

Transcription

Typing

File management

Communication skills

Formazione

High school diploma + coursework in office/business administration

Strumenti

OASIS

Spider

VACMS

Word processing

Spreadsheets

Descrizione del lavoro

HSAIII-Clerical Support Unit

Salary Range $32,752- Commensurate with Experience

Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. This position provides administrative/clerical support and customer/personal services to assist the Family Services Specialists. Transcribes dictated tapes, operates various computer systems to conduct searches for initial applications, renewals and re-certifications and/or to update information. Prepares and mail correspondence, provides written and /or oral documentation regarding clients contact, verifications letter, provides direct administrative support to Family Services Specialist such as transcription, typing, pulling files and creating forms, researches and purges case records, sets up case flies, typing or labeling case files, and completing forms,answers incoming calls and responds to inquires, provides information to client. conducts business with public, employees and other departments,answeringquestionsand providingguidance,requiring the ability to assessthe situation and determine a planofaction;interprets,explains andgathersinformationregarding specific programservices,policies, and procedures;proofreads work of others;setsuphardwareor loads software undercarefullycontrolledparameters; composes routine,non-routine, sensitive and confidentialmemos,reports, forms ofother correspondence, documents clientcontact in appropriate record, prepares a variety offinancial,statisticalforms and reports,casedocumentation and courtreports;keys information intoOASIS,coordinates annualHoliday with Santa for agency clients and other assigned

Considerableknowledgeof principles and processes forprovidingcustomer and personservices(includingcustomerneeds assessment, meetingof qualitystandardsfor services, and evaluation of customer satisfaction) structure and content ofthe Englishlanguage the meaningandspellingofwords,rulesofcomposition,and grammar;and administrative and clerical procedures and systemssuchas word processing,spreadsheets, managing files and records, and otherofficeprocedures and terminology, mathematics and research methods; and eligibility requirements for programs assigned; and availablecommunity resources.Someknowledge oflaw,regulations, requirements, and policiesofLocal,State, andFederalsocial,assistance andhousing programs.

General Work Tasks (Illustrative Only)

• Support staff for Family Services Specialists in the Child Protective Services, Adult Protective Servicesand Foster Care.
• Demonstrate the ability to communicate both verbally and in writing effectively with program participants
• Researches client information;
• Provides information to clients seeking services via phone and email;
• Researchesa variety of databases to obtain and/or verify information needed to process forms
• Skills in operation a variety of automated office equipment including calculator, fax/copier and computer-driven word processing, spreadsheet, graphics and file maintenance programs.
• Plan, organize, manage and prioritize own workload;
• Schedule; establish and maintain working relationships with clients, professional, co-workers and the public sufficient to exchange ideas and coordinate activities;

Knowledge, Skills, and Abilities:

Considerable knowledge of office practices and procedures; agency policies and procedures as related to the subject area; and personal computer and office and agency software. Working knowledge of: basic math, accounting and bookkeeping; English, grammar, and use of the dictionary; and laws, rules, regulations pertaining to the subject area. Some knowledge of technical aspects of program area.

Demonstrated ability to communicate both verbally and in writing effectively with program participants; work independently and as a team member; plan, organize, manage, and prioritize own workload/ schedule; establish and maintain working relationships with clients, professional, co-workers and the pubic sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures from multiple levels of staff; counsel; organize, and postdate from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; computer ratio, and percent and to draw and interpret bar graphs; make screeningdecisionsbasedupon specificcriteria's read andinterpretdocumentssuchas safetyrules, operation and maintenanceinstructions manual;andconducteffective interviewsbothface-to-faceand bytelephone.

Skills- Skill in operating a variety of automated office equipment including the calculator, fax/copier and computer-driven word processing, spreadsheet, graphics and file maintenance programs. Skilledin operating a motor vehicle,

Abilities- Demonstrated ability to: interact professionally with all levels of agency personnel and the public; communicate effectively both orally and in writing; analyze and manipulate data and prepare reports; maintain complex records; assemble and organize data and prepare reports; make required mathematical computations; interpret and follow oral and written policies, procedures, rules and regulations; maintain harmonious working and public relations; provide guidance to others; and organize and prioritize work and make independent work processing decisions.

Education and Experience-

High school diploma supplemented with post-secondary coursework in office or business administration, accounting, computer science or related field, and clerical or administrative experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Current or previous experiencein alocalsocial servicesagency. Skilledinworking with DSS computersystems such as OASIS, Spider, VACMS.

Special Requirements:

Applicants may be subject to Criminal History Background search, Central Registry search, OMV/driving record check and /or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings

May require reporting for shelter duty during emergencies and/or disasters.

Requires valid Commonwealth of Virginia driver's license to include driving record that meets the agency standard.

Contact Information

Name Marie Hopkins

Phone: [phone]

Email: [e-mail]

Address: Harrisonburg Rockingham Social Services District 110 North Mason Street, Harrisonburg, Virginia 22802