Human Services Assistant I

Commonwealth of VA Careers; Wytheville (VA); On-site; USD 26,000 - 76,000; Full time

Job summary

Commonwealth of VA Careers in Wytheville, VA is hiring a Human Services Assistant I, entry-level in the Human Services Assistant series. The role follows established guidelines, policies, and procedures while performing routine administrative tasks supporting and assisting agency clients under close supervision from professional or administrative staff.

The Human Service Assistant I is distinguished from the II by performing more routine duties and basic program-related tasks to support services

Qualifications

• Demonstrated ability to communicate effectively, both orally and in written form.
• Record keeping responsibilities and related activities.
• Establish and maintain professional relationships.
• Valid driver's license upon hire.

Responsibilities

• Interviews clients and takes applications for services or benefits.
• Documents file, inputs data, prepares and maintains records.
• Prepares periodic, special and other reports.
• Verifies complex statistical and other complicated reports for accuracy and completeness.
• Prepares and types a variety of financial, statistical forms and reports, case documentation.
• Prepares case files, completes inquiries.
• Purges cases.
• Answers telephone and takes messages.
• Purchases clothes for children.
• Transports clients.
• Assists children in the activities of daily living.
• Mails vendor invoices, surveys and other correspondence.

Skills

Data entry

Interpersonal skills

Office software

Education

High school diploma

Tools

Microsoft Office

Job description

Hiring Range: $25, 813 to $75,706

Full Time or Part Time: Full Time

Title Description

Human Services Assistant I is the entry level in the occupational group for Human Services Assistants. Employees follow established guidelines, policies, and procedures while performing routine administrative tasks supporting and assisting agency clients while receiving close supervision from professional or administrative staff.

The Human Service Assistant I is distinguished from the Human Services Assistant II by the latter‘s performing more technical activities requiring program knowledge in order to provide services and solve typical administrative and client-related issues.

General Work Tasks (Illustrative Only)

• Interviews clients and takes applications for services or benefits;
• Documents file, inputs data, prepares and maintains records;
• Prepares periodic, special and other reports;
• Verifies complex statistical and other complicated reports for accuracy and completeness;
• Prepares and types a variety of financial, statistical forms and reports, case documentation;
• Prepares case files, completes inquiries;
• Purges cases;
• Answers telephone and takes messages;
• Purchases clothes for children;
• Transports clients;
• Assists children in the activities of daily living; and
• Mails vendor invoices, surveys and other correspondence.

Knowledge, Skills, and Abilities

Knowledge

Working knowledge of: administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology; and mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs. Some knowledge of basic human service needs and state computer programs.

Skills

Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities

Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; present information in one-on-one and small group situations; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and display common courtesy and be a team player.

Education and Experience

High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Minimum Qualifications

Demonstrated ability to communicate effectively, both orally and in written form; record keeping responsibilities and related activities; establish and maintain professional relationships.

Skill in operating a motor vehicle and personal computer with associated softward.

Valid driver's license upon hire.

Preferred Qualifications

bilingual

Special Requirements

Employee must be willing to work in the county's community emergency shelter in the event of natural disaster or emergency.

Background and Screening

Applicants will be subject to Criminal History Background search, Central Registry for Child Abuse/Neglect search, DMV driving record check, and pre-employment substance screening. All offers of employment are contingent upon satisfactory results of the required checks and screenings.