Human Services Assistant III

Go VCE; Virginia, Northern (MN, KY); Hybrid; USD 26,000 - 31,000; Full time

Job summary

Go VCE Minnesota is hiring a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services, screening applicants for eligibility and helping them complete applications. This full-time role emphasizes strong communication, organization, and client counseling.

Responsibilities include screening for Energy Assistance, registering and assigning applications, and locating resources or referrals as needed. DMV checks and background screening may be required.

Qualifications

• Screen clients for benefits and eligibility.
• Assist with applying for benefit programs and services.
• Maintain confidentiality and accurate records.

Responsibilities

• Screens clients for benefits including Energy Assistance.
• Registers and assigns applications; assists clients with applications.
• Locates resources and referrals; follows up on referrals.

Skills

Customer service

Communication

Organizational skills

Counseling abilities

Interpersonal skills

Education

High school diploma with post-secondary coursework in social work / human services

Tools

Word processing

Spreadsheets

Office equipment operation

Job description

Hiring Range: $28,480.00 to Commensurate with Experience

Full Time or Part Time: Full Time

Title Description-

Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services. Human Services Assistant III is distinguished from Human Services Assistant II by serving as a screener and the initial point of contact for the clients seeking benefits.

General Work Tasks (Illustrative Only) –

• Screens clients for benefits including Energy Assistance;
• Registers and assigns applications;
• Assists clients with applications;

General Work Tasks (continued) –

• Benefit Programs
• Helps participant in writing resumes; follows up on referrals to ancillary agencies, in person and in writing;
• Locates resources for clients needing appropriate interview clothing and helps clients in making appropriate clothing choices; and

Knowledge, Skills, and Abilities:

Knowledge-

Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.

Skills

Operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs. Prior knowledge of social services is desired.

Abilities-

Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and postdate, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone.

Education and Experience-

High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications:

Experience in a Local Department of Social Services. Experience in processing public assistance.

Special Requirements:

All applicants are subject to a DMV driving record check, pre-employment drug screen, and CPS and criminal history search. The investigation may include fingerprint checks (State Police, FBI); local agency checks; employment verification. Employee must be willing to work in community emergency response capacity in the event of a natural disaster or emergency.

This position is open until filled.