Human Services Assistant- Children Services

Baltimore County, MD; Towson (MD); On-site; USD 38,000 - 54,000; Full time

Job summary

Baltimore County Government in Towson, MD, seeks a Human Services Assistant I to support foster care and independent living youth under supervision. The role assists social workers with non-clinical case management and helps develop parenting and life skills to promote reunification.

Responsibilities include supervising visits, transporting families, documenting services, attending court/meetings, and providing administrative support. Strong record-keeping and confidentiality are essential.

Qualifications

• Graduation from an accredited college or university with an associate in arts degree in a social science.
• Experience in individual, group, or family counseling or intake/referral work may substitute on a year-for-year basis up to two years for the required education.

Responsibilities

• Supervise family visitation to ensure child safety and guide parents.
• Transport families to appointments to access services.
• Document services provided and progress of clients; update CJAMS within 72 hours of contact.
• Attend court reviews, family team meetings, and medical/therapeutic appointments.
• Provide administrative support to Children Services (phone, mail, filing, scanning, data entry).
• Keep all parties informed of case status and provide monthly stats.

Skills

Interviewing techniques

Data collection

Oral communication

Record keeping

Client information

Crisis recognition

Education

Associate degree in social science

Job description

Pay Schedule I, Grade 21, Regular Schedule: 35 hours per week

A vacancy exists in the Department of Health and Human Services, Bureau of Children Services.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this classification may be filled from the list of eligible applicants.

All interested transferandpromotionalcandidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You Must attach your transcript(s), certification(s) and license(s) to your application.

Failure to submit proof of Licenses, Certifications and Educationwill result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Under close supervision, functions as a member of the support services unit whose mission is to secure and maximize resources for foster care and independent living youth by assisting social workers in the completion of non-clinical case management. This position is responsible for providing a variety of supportive services, including focusing on improving and documenting parenting and life skills with the hope of promoting reunification.

Examples of Essential Duties

Supervise family visitation to provide safety of the child(ren) and direction to the parents. Negotiate visitation schedule with social workers, parents, and/or foster care providers.

Transport children and/or families safely and timely to appointments that will provide them with needed services to enhance the parent/child relationship and provide customer service.

Document services offered, assistance provided, and progress of clients. Ensure that documentation is updated in CJAMS within 72 hours of client contact.

Provide administrative support to Children Services, including but not limited to: phone coverage, mail distribution, preparing packets for training, filing, scanning documents, and database entry.

Attend court review hearing, family team decision meetings, and medical or therapeutic appointments with clients.

Keep all parties informed of case status. Provide monthly stats. Attend all mandatory meetings and training courses.

Emergency Operations: Participates as needed in agency’s mandated obligation to provide mass care and shelter under direction of County or State Emergency Operations Center.

NOTE:The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.

Required Qualifications
Graduation from an accredited college or university with an associate in arts degree in a social science, behavioral science.

Experience in individual, group, or family counseling or in intake and referral work may be substituted on a year-for-year basis up to a maximum of two years for the required education.

Knowledge, Skills, and Abilities (Entry Level):

• Basic knowledge of interviewing techniques.

• Skill in performing simple mathematical calculations such as addition, subtraction, multiplication, and division. Writing skill necessary to complete simple application forms and reports.

• Ability to obtain information from clients and to compile information into case records.

• Ability to communicate orally.

• Ability to establish and maintain effective working relationships with others.

• Ability to understand Federal, State, and local regulations, program policies and procedures, to apply them to specific client situations, and to compute the amounts of grants to clients.

• Ability to maintain detailed and accurate records and to prepare summary reports.

• Ability to use a computer to enter, update, or retrieve information.

Knowledge, Skills, and Abilities (Full Performance):

• Knowledge of Federal, State, and local regulations, policies, and procedures relating to assigned programs.

• Knowledge of community services and other agency programs for referral.

• Knowledge of County and departmental rules, regulations, policies, and procedures relating to the performance of duties.

• Skill in obtaining information from clients and applying program requirements to determine eligibility.

• Skill in computing amounts of grants.

• Skill in maintaining accurate records and preparing summary reports.

• Ability to assist human services professionals with case management.

• Ability to perform basic assessment of client needs for referral purposes.

• Ability to recognize clients in crisis and take appropriate action.

• Ability to maintain client confidentiality.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferredqualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:
ATTN: Human Services Assistant
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You Must attach your transcript(s), certification(s) and license(s) to your application.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Physical and Environmental Conditions
This position is essentially sedentary with occasional walking, lifting, or other restricted physical activities. Position may require traveling between work sites. Position may be required to respond to emergency situations and work overtime with little or no notice.

Medical Examination and Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.