HUMAN SERVICES ASSISTANT
Calcasieu Parish Police Jury
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Benefits offered by this job
Job summary
Calcasieu Parish Police Jury in Lake Charles, LA seeks an eligibility clerk to determine client qualifications for assigned programs. You will gather financial data, review it for accuracy, and create and maintain cases and files.
Responsibilities include assessing client needs, promoting program services, and producing routine reports. The role may involve basic administrative tasks and customer service duties as part of a licensed public office.
Qualifications
- High School Diploma or GED and one year customer service or clerical support experience; or an equivalent combination of education and experience.
Responsibilities
- Gathers and validates personal and financial information; determines program eligibility.
- Assesses client needs; evaluates service requests.
- Prepares, maintains, updates, and compiles data, records, and reports.
- Promotes service offerings and responds to inquiries regarding programs.
- May perform administrative duties including office inventory, phones, and related duties.
Skills
Education
Job description
This is the first of five levels in the Human Services series.
Incumbents determine client eligibility for assigned programs. Responsibilities may include compiling and reviewing financial data; determining eligibility for services based on established guidelines; promoting service offerings; completing an initial assessment of client needs; creating and maintaining files; compiling statistics and preparing reports; and performing related clerical duties.
- Gathers and validates personal and financial information; maintains client confidentiality and compliance with applicable laws and regulations; determines program eligibility.
- Assesses client needs; evaluates community service and/or program requests.
- Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files.
- Promotes service offerings which includes responding to a variety of inquiries regarding programs.
- May perform a variety of administrative duties including monitoring office inventory, answering phones, and/or performing related duties.
- Provides routine, standard clerical support to a department or function.
- Gathers information from the general public and staff.
- Provides customer service including accepting routine or standard payments.
- Performs other duties of a similar nature or level.
This position does not require supervisory responsibilities.
High School Diploma or General Education Degree (G.E.D.) and one year customer service or clerical support experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
- Valid Driver's License as per State law or requirement.
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer service principles;
- Applicable Federal, State, and local laws, rules, and regulations;
- Applicable legal documents;
- Recordkeeping principles;
- Client confidentiality principles;
- Computers and related software applications.
- Assessing cases and clients;
- Providing customer service;
- Reading and understanding legal documents;
- Applying applicable Federal, State, and local laws, rules, and regulations;
- Preparing reports and maintaining records;
- Maintaining confidentiality;
- Using a computer and related software applications;
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally but may be for long periods of time.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock.
The noise level in the work environment is usually moderate.
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
- Part-time
- Full-time
- Temporary
- Rotating shifts
- 12-hour shifts
- 4/10s
- 9/80s
- 5/8s
Vacation with pay begins accruing from date of employment.
Sick leave begins accruing from the date of employment.
Funeral Leave, Civil Leave (Jury Duty), and Military Leave
- New Year's Eve
- New Year's Day
- Martin Luther King Jr. Day
- Mardi Gras Day
- Good Friday
- Memorial Day
- July 4th
- Labor Day
- Veterans' Day
- Thanksgiving Day & Friday after
- Christmas Eve
- Christmas Day
- One (1) Personal Day
Employees are required to participate in the Parochial Employees' Retirement System of La. (Plan A) upon date of employment.
A supplemental tax-free retirement account is offered through Nationwide Retirement Solutions. Contribution is the responsibility of the employee via payroll deduction.
Free professional help with personal problems for Calcasieu Parish Police Jury employees and their families.
The Parish pays an employee fitness allowance toward a fitness facility membership. Allowance is dependent upon employee attending their selected fitness program at least 8 times per month.
Health Connection, the Calcasieu Parish Police Jury's onsite medical clinic, provides office visits for a $5.00 co-pay to employees and their Calcasieu Parish Police Jury insured dependents.
Basic Life and AD & D - $10,000 Life and AD & D coverage for the employee is included with the health insurance at no cost to the employee.
- Supplemental Life and AD & D
- Employee can purchase term additional Life/AD & D in increments of $10,000 up to a maximum of $500,000.Term Life/AD & D is also available for an employee's spouse and eligible dependents.
A supplemental vision program is available to employees through Always Care.
Major medical insurance is offered for employees with options to add family to the major medical plan.
Offers a special members' only store with discounts and monthly specials.
Offers employee discounts for wireless service.
Offers service discounts on Sprint and Nextel devices.
Offers discount on service, free phones available, free shipping for online purchases, exclusive offers, sales, & packages.
630 Prien Lake Road, Suite C
Lake Charles
(337) 478-0808
lakecharles@myphonemd.net
Offers a discount to Calcasieu Parish Police Jury employees for mobile device repair services. Simply notify the staff that you are a Calcasieu Parish Police Jury employee and show your badge.
3467 Nelson Road
Lake Charles
(337) 564-6997
www.fixmyphone.com
Offers a discount to Calcasieu Parish Police Jury employees for mobile device repair services. Simply notify the staff that you are a Calcasieu Parish Police Jury employee and show your badge.
Do you have a high school diploma or equivalent?
- Yes
- No
Do you have a valid Driver's License?
- Yes
- No
Are you a current Calcasieu Parish Police Jury employee?
- Yes
- No
- Required Question
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