Human Resources Specialist - Benefits & Leave Operations

UG2; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

UG2 is seeking a Human Resources Specialist - Benefits & Leave Operations to provide national operational and transactional support for its benefits and leave programs. The role focuses on benefits administration, data integrity in HRIS, and routine employee assistance, coordinating with the Leave of Absence Specialist II on complex matters.

Recent graduates are encouraged to apply and will gain exposure to open enrollment, vendor coordination, and payroll-related deductions while contributing

Qualifications

• Recent college graduate with interest in HR operations.

Responsibilities

• Review new hire benefit elections for accuracy and eligibility in ADP and carrier systems.
• Process benefit corrections and life event changes with required documentation.
• Verify employee eligibility and coordinate coverage updates and notifications.
• Support COBRA administration by maintaining data accuracy and resolving discrepancies.
• Assist with Open Enrollment planning and data validation.

Skills

Recent college graduate

Job description

The Human Resources Specialist - Benefits & Leave Operations provides national operational, transactional, and employee-service support for UG2's benefit and leave programs. The position owns recurring benefits administration and assigned leave transactions, including HRIS updates, vendor data requests, document processing, secure recordkeeping, mailings, and routine employee support. Leave-related work is performed in coordination with the Leave of Absence Specialist II, who retains responsibility for case strategy, eligibility and legal determinations, complex accommodations, denied claims, employee and manager case follow-up, return-to-work review, contact letter escalation, and other higher-risk matters. By providing dependable cross-functional support, this role improves accuracy, response time, process consistency, and continuity of service across Benefits and Leave Operations.

Exciting opportunity for a recent college graduate to launch their career in Human Resources!

Job Responsibilities

Benefits Administration

• Review new hire benefit elections for accuracy, completeness, and eligibility, and ensure elections are correctly reflected in ADP and applicable carrier systems.
• Process approved benefit corrections and qualified life event changes, obtain required supporting documentation, and confirm completion within plan and regulatory deadlines.
• Verify employee and dependent eligibility, monitor overage dependents, and coordinate required coverage updates and employee notifications.
• Support COBRA administration by maintaining accurate termination and eligibility data, updating the applicable portal, and resolving routine discrepancies.
• Respond to routine employee and manager questions regarding benefit eligibility, enrollment, coverage, and available resources; escal…
• Support annual Open Enrollment planning and execution, including communications, materials, employee assistance, data validation, and post-enrollment reconciliation.
• Conduct benefit data audits and reconcile discrepancies among ADP, carrier records, payroll deductions, enrollment files, and vendor systems.
• Track benefit corrections, employee inquiries, and outstanding transactions through resolution while meeting established service and response standards.

Vendor, Invoice, and Payroll Coordination

• Review benefit vendor invoices for accuracy, validate supporting data, prepare invoices for payment, and submit complete documentation to Accounts Payable.
• Research and resolve discrepancies with benefit vendors, Payroll, Finance, Human Resources, and other internal partners.
• Prepare and process approved Integrated Pay or PTO supplementation documentation during leaves based on authorized instructions and communicate accurate payment information to Payroll.
• Support payroll deduction reviews and corrections related to benefit elections, approved leave status, and authorized employee changes.

Benefit-Related Court Orders and Compliance Administration

• Process Qualified Medical Child Support Orders, National Medical Support Notices, and other benefit-related court or agency orders within established deadlines.
• Coordinate required updates with employees, carriers, COBRA administrators, Payroll, and other stakeholders, and maintain complete supporting records.
• Escalate unclear, contested, or high-risk orders to the Benefits Manager, HR leadership, or Legal before action is taken.

Leave of Absence Transaction and Vendor Support

• Perform routine leave intake and administrative case setup assigned by the Leave of Absence Specialist II, including creating case records, organizing source documents, and confirming that required employee and employment data are available.
• Enter new leaves, approved extensions, confirmed status changes, and confirmed return-to-work dates in ADP and other approved systems based on