Human Resources Benefits & Leave Administration Specialist

FOCUS Broadband; North Carolina; On-site; USD 60,000 - 85,000; Full time

Job summary

FOCUS Broadband is seeking an HR Benefits & Leave Administration Specialist to support core benefits and leave functions, including open enrollment, benefit changes, and FMLA navigation. The role collaborates with retirees, managers, and leadership to ensure accurate, confidential HR operations aligned with company policies.

Responsibilities include processing benefit elections, maintaining records, coordinating with brokers and carriers, and supporting compliance, forms, and system data within

Qualifications

• Experience administering team member benefit programs (medical, dental, vision, life, disability).
• Knowledge of open enrollment processes and qualifying life events.
• Familiarity with FMLA, COBRA, plan documents, and benefit compliance procedures.
• Ability to coordinate with brokers, vendors and carriers on eligibility, enrollment, and billing.

Responsibilities

• Administers benefits programs and processes elections and life events.
• Maintains benefit records in HR systems and supports enrollment setup.
• Supports compliance activities (forms, filings, notices) and invoicing reconciliation.

Skills

Benefits administration

Open enrollment

FMLA knowledge

HR policies

Vendor coordination

Documentation

Payroll changes

Compliance

Customer service

Tools

HRIS software

Job description

Description

The Human Resources Benefits & Leave Administration Specialist supports core HR functions, with primary responsibility for benefits and leave administration including open enrollment, processing benefits changes, navigating FMLA, etc. The role also assists with payroll changes, talent acquisition, wellness and company events, compliance, HRIS administration, and other HR operations. Working with team members, retirees, managers, and leadership, the HR Generalist provides accurate, timely, and confidential support while managing multiple priorities in alignment with company policies and mission.

Requirements

Essential Functions:

Benefits Administration

• Administers team member benefit programs, including medical, dental, vision, life insurance, disability, retirement, and voluntary benefits.
• Serves as a primary benefits resource for team members, retirees, and eligible dependents.
• Processes benefit elections and qualifying life event changes, including reviewing documentation and meeting applicable enrollment deadlines.
• Maintains accurate benefit records within the benefits administration system and other HR systems, including elections, dependents, and supporting documentation.
• Partners with the benefits broker, vendors, and carriers to resolve escalated eligibility, enrollment, coverage, claims, and billing issues.
• Supports benefits compliance and plan administration, including wrap-plan documentation, Form 5500 preparation and filing, Form 1094 and 1095 preparation and filing, required notices, audits, reporting, and related records.
• Reviews monthly benefit invoices, researches discrepancies, coordinates corrections, and submits approved invoices for processing.
• Assists with open enrollment preparation and system setup/review, including plans, rates, eligibility rules, workflows, and team member-facing content.
• Prepares and reviews open enrollment materials, including benefit guides, plan summaries, presentations, instructions, and communications.
• Coordinates open enrollment meetings and follows up on questions, enrollment issues, and